News : Cyara and Voxai Solutions, Inc. Announce Reseller Partnership
Redwood City, CA, USA, March, 2017 -- Cyara, a provider of multi-touch customer experience testing and monitoring solutions, announced the latest addition to the Cyara Global Partner Program, Voxai Solutions, Inc. This agreement formalizes a long-standing relationship between the two parties, and enables a deeper integration of services and solutions. Through the partnership, Voxai will further enhance its customer contact center technology offering with the addition of Cyara's omnichannel platform.
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"The Voxai partnership will enable Cyara to continue to expand our footprint as the industry-leading automated testing, monitoring and discovery platform," said Bill Bryant, Director of Global Alliances at Cyara. "Voxai's already impressive customer base can now benefit from Cyara's CXIL best practices to drive innovation and optimization."
"Voxai is extremely pleased to formalize the partnership with Cyara. Testing is a critical part of the project deployment process that we take very seriously," said Hassen Pruitt, Director of QA at Voxai. "In fact, we are one of the very few companies in the contact center industry who maintains a full-time Quality Assurance department. Cyara software products have become a critical tool that we rely on to improve the scope, depth and efficiency of our testing exercises."
Posted by Veronica Silva Cusi, news correspondent
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Cyara Solutions is helping Fortune 500 companies around the world redefine their customer service through a better contact center experience. Cyara is a pioneer of next-generation premise and cloud-based solutions for simulating, testing and monitoring IVRs, voice biometrics, outbound dialers, voice callback and contact centers. Cyara performs automated load and functional testing and production monitoring of contact center infrastructure and application components, testing companies’ end-to-end contact center customer and agent experience in a repeatable, automated manner.
About Voxai Solutions:
Voxai is a self-contained contact center solutions provider offering complete turn-key customer engagement solutions based on the entire Genesys portfolio as well as the Oracle Acme packet and Enterprise voice solutions. Self-contained in that we back all of our installations with in-house development, POC, 24x7 tier 1-3 support, 24x7 proactive monitoring, and a house full of the world's best CC subject matter experts. We have also just completed our own cloud based solution as an offering. A few of our customers are AAirlines, US postal service, and TXU Energy. Our low-pressure sales approach helps forge long term partnerships based on trust, competence and discipline.
Published: Tuesday, March 7, 2017
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