#contactcenterworld, @getcyara
Cyara, a provider of an Automated Customer Experience (CX) Assurance Platform, announced the availability of Premium Support and Expert Services, two new offerings designed to help Cyara customers reap more value from Cyara’s Automated CX Assurance Platform. The new offerings, which are available now, are part of an ongoing initiative by Cyara to ensure customer success, and assist them on their DevOps, Agile and Automation journeys.
"We know that digital transformation, and the automation that is essential to making it successful, requires organizational and process change, which can be hard to navigate. We recognized a need for additional services to help our customers throughout their digital transformation journey," said Dennis Reno, SVP of Customer Experience at Cyara. "Cyara’s team has been automating contact center testing for over 14 years and collectively possesses unmatched expertise in the industry. We are constantly looking for new ways to bring that expertise to our customers to ensure their success."
All Cyara customers receive complimentary Standard Support as soon as they become a Cyara customer. Standard support includes assistance from a Cyara Customer Success Manager, technical guidance and 24/7 access to Cyara’s Knowledge Center which includes guides and self-service content. Cyara Customer Success Managers are assigned to customers to ensure they are maximizing their value through the Cyara Platform. The new Premium Support and Expert Services were created to supplement the standard technical and business support received by Cyara’s network of healthcare, financial services, retail, hospitality and travel companies around the globe. The new service offerings provide elevated and expanded technical support, and deep expertise in test automation transformation.
About Cyara:
Cyara Solutions is helping Fortune 500 companies around the world redefine their customer service through a better contact center experience. Cyara is a pioneer of next-generation premise and cloud-based solutions for simulating, testing and monitoring IVRs, voice biometrics, outbound dialers, voice callback and contact centers. Cyara performs automated load and functional testing and production monitoring of contact center infrastructure and application components, testing companies’ end-to-end contact center customer and agent experience in a repeatable, automated manner.
Published: Friday, November 20, 2020
| 6.) |  SIP TRUNK PROVIDER We provide competitive SIP trunk services with different level of quality, IVR mailing service, pay per call servise, DID numbers service. |
| 8.) |  SNAPsolution Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use. netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc... (read more) |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall