Cyara, a provider of an Automated Customer Experience (CX) Assurance Platform, announced the availability of Premium Support and Expert Services, two new offerings designed to help Cyara customers reap more value from Cyara’s Automated CX Assurance Platform. The new offerings, which are available now, are part of an ongoing initiative by Cyara to ensure customer success, and assist them on their DevOps, Agile and Automation journeys.
"We know that digital transformation, and the automation that is essential to making it successful, requires organizational and process change, which can be hard to navigate. We recognized a need for additional services to help our customers throughout their digital transformation journey," said Dennis Reno, SVP of Customer Experience at Cyara. "Cyara’s team has been automating contact center testing for over 14 years and collectively possesses unmatched expertise in the industry. We are constantly looking for new ways to bring that expertise to our customers to ensure their success."
All Cyara customers receive complimentary Standard Support as soon as they become a Cyara customer. Standard support includes assistance from a Cyara Customer Success Manager, technical guidance and 24/7 access to Cyara’s Knowledge Center which includes guides and self-service content. Cyara Customer Success Managers are assigned to customers to ensure they are maximizing their value through the Cyara Platform. The new Premium Support and Expert Services were created to supplement the standard technical and business support received by Cyara’s network of healthcare, financial services, retail, hospitality and travel companies around the globe. The new service offerings provide elevated and expanded technical support, and deep expertise in test automation transformation.
Cyara Solutions is helping Fortune 500 companies around the world redefine their customer service through a better contact center experience. Cyara is a pioneer of next-generation premise and cloud-based solutions for simulating, testing and monitoring IVRs, voice biometrics, outbound dialers, voice callback and contact centers. Cyara performs automated load and functional testing and production monitoring of contact center infrastructure and application components, testing companies’ end-to-end contact center customer and agent experience in a repeatable, automated manner.
Published: Friday, November 20, 2020
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Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
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