News : Cyara Announces its First Expert Partner in Central Europe
San Francisco, CA, Feb 19, 2014 -- Cyara announces that it has launched its Expert Partner Program worldwide, naming BrightContact as its first expert partner in Europe. Cyara works with expert partners in the design and delivery of contact centre implementations enabling organizations to deliver precisely the customer experience they have designed. BrightContact is the first European partner to incorporate Cyara’s comprehensive, automated contact centre testing software into its Customer Experience Innovation Lifecycle.
"BrightContact has a long track record of delivering the finest customer engagement solutions in the market, through our broad capabilities across consulting, innovation and technology delivery," said Carsten Warta, BrightContact`s Managing Director DACH. "We have worked with Cyara in the delivery of large, complex and highly successful projects, and we are thrilled to be recognized as an expert partner. Providing our customers with the means to continue to rapidly innovate the customer experience, while managing risk, further differentiates BrightContact and the solutions we provide."
Posted by Veronica Silva Cusi, news correspondent
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Cyara Solutions is helping Fortune 500 companies around the world redefine their customer service through a better contact center experience. Cyara is a pioneer of next-generation premise and cloud-based solutions for simulating, testing and monitoring IVRs, voice biometrics, outbound dialers, voice callback and contact centers. Cyara performs automated load and functional testing and production monitoring of contact center infrastructure and application components, testing companies’ end-to-end contact center customer and agent experience in a repeatable, automated manner.
Published: Friday, February 21, 2014