#contactcenterworld, @getcyara, @NICELtd
Redwood City, CA, Nov 30, 2023 - Cyara, a creator and provider of the AI-Powered Customer Experience (CX) Assurance category, announced that its offerings are now available on the NICE CX exchange marketplace. Through this listing, Cyara aims to amplify its impact in the CX industry even further and provide solutions to a broader network of businesses.
As companies are moving their contact center platforms to the cloud, they need a way to assure this major initiative before, during and particularly after the migration. This is critical to ensuring the success of the initial deployment and the scalability of the integrations between the CCaaS provider and other systems (e.g. CRM, order management) required to deliver great CX and ongoing monitoring to validate that the integrated customer journeys are performing as intended.
"By bringing Cyara's innovative CX Assurance solutions to the NICE CX exchange marketplace, we enable the delivery of flawless customer experiences to contact centers globally," said Alok Kulkarni, CEO and Co-founder of Cyara. "This drives further innovation and excellence across the entire contact center ecosystem. With this offering, we look forward to unlocking new levels of efficiency, effectiveness, and customer satisfaction."
"Cyara is driving the modernization of quality assurance processes for organizations, regardless of their current digital transformation stage. Their commitment to innovation and their industry-leading solutions make them the go-to provider for streamlining CX assurance processes," said Barry Cooper, President, CX Division, NICE. "Together, we empower our customers to deliver exceptional customer experiences, all while maintaining the highest level of service quality. We are excited to offer Cyara on NICE’s CXexchange."
Posted by Veronica Silva Cusi, news correspondent
Cyara Solutions is helping Fortune 500 companies around the world redefine their customer service through a better contact center experience. Cyara is a pioneer of next-generation premise and cloud-based solutions for simulating, testing and monitoring IVRs, voice biometrics, outbound dialers, voice callback and contact centers. Cyara performs automated load and functional testing and production monitoring of contact center infrastructure and application components, testing companies’ end-to-end contact center customer and agent experience in a repeatable, automated manner.
About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Published: Monday, December 4, 2023
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Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
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