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News : Cyara Announces OpenAI GPT-3 Integration

#contactcenterworld, @getcyara

Cyara, a creator and provider of the Customer Experience (CX) Assurance category, announced its integration of OpenAI’s GPT-3, which will accelerate the generation of training and testing data for Cyara Botium, the company’s one-stop solution for comprehensive, automated chatbot and conversational AI CX testing and assurance. By integrating OpenAI’s GPT-3, it allows enterprises to accelerate the development of their chatbots and voicebots while simultaneously improving chatbot quality.

"Cyara is leading the charge in delivering exceptional conversational AI experiences by recognizing the power of large language models (LLMs). This integration is another example of our commitment to delivering cutting-edge chatbot testing solutions to our customers," said Christoph Börner, Senior Director, Digital at Cyara. "Cyara’s integration of GPT-3 for training and testing conversational AI has not only elevated the industry standard for delivering exceptional chatbot experiences but has also played a pivotal role in shaping the future of CX."

To train and test chatbots, businesses need to be able to identify a wide array of ways a user could express their goal, or intent, for interacting with a chatbot or voicebot. Identifying as many ways as possible a user could express their intent is challenging due to the unpredictable and unlimited options users have. For example, a customer checking their account balance at their bank can express themselves in many different ways (e.g., "check balance,""what’s my balance," "how much money do I have") and a chatbot should recognize any of these options with high confidence. Chatbots that aren’t trained and tested on a comprehensive set of data, are prone to misunderstanding the user, and failing to resolve their issues, leaving them frustrated. In fact, according to a recent study commissioned by Cyara and conducted by Forrester, 61% of consumers believe that a chatbot is often unable to understand what they are asking for.

With this integration, Cyara Botium automatically generates a meaningful list of user examples powered by the GPT-3 LLM and the domain the chatbot is programmed to handle. Once the list of user inputs is created, it can be used for training and testing purposes.

Cyara Botium’s AI-powered Data and Test Generator, built on the OpenAI GPT-3 integration, is currently available for Cyara’s enterprise customers.

#contactcenterworld, @getcyara


About Cyara:
Company LogoCyara Solutions is helping Fortune 500 companies around the world redefine their customer service through a better contact center experience. Cyara is a pioneer of next-generation premise and cloud-based solutions for simulating, testing and monitoring IVRs, voice biometrics, outbound dialers, voice callback and contact centers. Cyara performs automated load and functional testing and production monitoring of contact center infrastructure and application components, testing companies’ end-to-end contact center customer and agent experience in a repeatable, automated manner.
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Today's Tip of the Day - Double Standards

Read today's tip or listen to it on podcast.

Published: Wednesday, May 24, 2023

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2024 Buyers Guide Visual Communications

 
1.) 
Premium Listing
SJS Solutions

Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.


2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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