Redwood City, CA, USA, Sept 27, 2023 - Cyara, an AI-led Customer Experience (CX) Transformation Platform provider, announced the appointment of Jeff Romano as Chief Customer Officer (CCO) and the promotion of Cyara’s Executive Vice President of Product, Max Lipovetsky to Chief Product Officer.
In his role, Romano will be responsible for managing the customer experience for Cyara’s global customer base across various touchpoints, including on-boarding, technical training and education, all post-sales activities and retention. With over 25 years of experience in cultivating strategic customer relationships and fostering high levels of customer satisfaction and retention, he brings a proven track record of success in managing global customer success teams.
"Today, we are witnessing a pace of change in both customer expectations and technology like never before," said Romano. "My dedication to fostering meaningful customer relationships and ensuring their success aligns perfectly with Cyara's commitment to delivering unparalleled customer satisfaction. I look forward to continuing to build on Cyara’s customer-centric culture and driving the best possible experience for all customers."
In his elevated role of Chief Product Officer, Lipovetsky will drive continued product expansion and innovation across Cyara’s broad CX transformation platform. His focus will be on investment in emerging technologies such as conversational AI, large language models (LLMs) and generative AI to maintain and expand Cyara’s CX market leadership.
"I am really thrilled to welcome Jeff to the Cyara leadership team and congratulate Max on his well-deserved promotion," said Rishi Rana, President of Cyara. "With Jeff's customer-centric approach and Max's product innovation expertise, we will continue to deliver innovative solutions that drive customer satisfaction and long-term retention."
Posted by Veronica Silva Cusi, news correspondent
Cyara Solutions is helping Fortune 500 companies around the world redefine their customer service through a better contact center experience. Cyara is a pioneer of next-generation premise and cloud-based solutions for simulating, testing and monitoring IVRs, voice biometrics, outbound dialers, voice callback and contact centers. Cyara performs automated load and functional testing and production monitoring of contact center infrastructure and application components, testing companies’ end-to-end contact center customer and agent experience in a repeatable, automated manner.
Published: Thursday, September 28, 2023