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News : Cyara Appoints New Head of Customer Experience Amidst Growth

#contactcenterworld, @getcyara

Cyara, a provider of the Automated Customer Experience (CX) Assurance Platform, proved the success of its approach to contact center test automation strategies and CX assurance by closing its 2020 fiscal year with SaaS bookings growth and an increase in customer retention.

Cyara is also investing in its customer success and supporting the company’s continued growth by appointing a new head of customer experience. The new position has been filled by Dennis Reno. In his role, Reno is responsible for post-sales activities with customers, the Customer Success, Professional Services, and Support Teams within Cyara. Reno brings over 30 years of experience directing client engagement, technical support, and customer success organizations, and has held executive positions at OneLogin, Proofpoint, Oracle, BEA Systems, Microsoft and Continental Airlines. Reno has a very successful track record building and leading teams who delight customers, accelerate time to value and build strategic customer relationships that lead to high customer satisfaction and maximize retention of SaaS clients.

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"This turbulent year reshaped the way that companies do business," said Alok Kulkarni, CEO and co-founder of Cyara. "In the face of the global pandemic and related economic events, we have seen an amazing commitment to CX innovation from our customers. We are proud to support their CX ambitions by continuing to improve our Automated CX Assurance Platform and team to ensure the highest level of customer experience possible."

#contactcenterworld, @getcyara

About Cyara:
Cyara Solutions is helping Fortune 500 companies around the world redefine their customer service through a better contact center experience. Cyara is a pioneer of next-generation premise and cloud-based solutions for simulating, testing and monitoring IVRs, voice biometrics, outbound dialers, voice callback and contact centers. Cyara performs automated load and functional testing and production monitoring of contact center infrastructure and application components, testing companies’ end-to-end contact center customer and agent experience in a repeatable, automated manner.