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News : Cyara Appoints New Senior VP of Product, Ajay Dawar

#contactcenterworld, @getcyara

Cyara
, provider of an Automated Customer Experience (CX) Assurance Platform, has appointed Ajay Dawar to senior vice-president of product. An experienced product strategist and leader, Dawar brings over two decades of work on B2B technology products to Cyara, making him ideal for directing the company’s next phase of growth and innovation.

Ajay Dawar’s hands-on product development and management experience in domain areas such as CRM, Analytics, AI, Virtual Assistants and Digital Transformation at public and private companies including Siebel, Conga, and Model N will help Cyara execute their unique vision of automate CX Assurance.


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"CX as we know it is transforming, and the contact center of today requires a much better and more nimble way to deliver quality experiences than was historically required," said Ajay Dawar, senior vice president of product at Cyara. "That’s why I was attracted to Cyara - I recognized a growing, financially healthy company led by an experienced team of innovators who are driving the success of the business by meeting the market demand for delivering elevated CX."

"Looking back at Cyara’s accomplishments throughout such turbulent times during a global pandemic makes me proud to have a team of leaders that share a unique vision of the future of CX," said Alok Kulkarni, CEO of Cyara . "We’re thrilled to have Ajay join our team, and are looking forward to watching him apply his vast expertise surrounding product strategy at Cyara firsthand."

#contactcenterworld, @getcyara


About Cyara:
Company LogoCyara Solutions is helping Fortune 500 companies around the world redefine their customer service through a better contact center experience. Cyara is a pioneer of next-generation premise and cloud-based solutions for simulating, testing and monitoring IVRs, voice biometrics, outbound dialers, voice callback and contact centers. Cyara performs automated load and functional testing and production monitoring of contact center infrastructure and application components, testing companies’ end-to-end contact center customer and agent experience in a repeatable, automated manner.
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Today's Tip of the Day - Do You Divert Calls Between Offices?

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