#contactcenterworld, @getcyara, @Genesys
Redwood City, CA, USA, April 30, 2020 - Cyara, provider of the Automated CX Assurance Platform, has reached a new milestone in its partnership with Genesys(R), a global provider in cloud customer experience and contact center solutions.
"As a Genesys AppFoundry partner, Cyara works closely with Genesys to help joint customers reduce time to value, maximize the return on their investment and build better customer experiences," said Jeff Flores, vice president of channels and alliances at Cyara. "Companies that choose Genesys and Cyara prioritize innovation and delivering great customer experience for their customers."
"As enterprises move to Genesys Cloud, Cyara’s Automated CX Assurance platform can aid in their implementations," said Scott Cravotta, executive vice president of Worldwide Professional Services at Genesys. "We are excited to work with innovative companies, like Cyara, that help our customers migrate smoothly to the industry’s leading public cloud contact center platform."
How Cyara accelerates contact center deployments for Genesys Cloud
By leveraging Cyara Automated CX Assurance Platform, Genesys Cloud customers can accelerate deployments and ensure improved outcomes. Cyara ensures the continuous delivery of quality contact center experiences.
*Offered as a select set of complementary technologies by the Genesys Professional Services Group, Genesys Expert Apps are pre-built applications and customized solutions developed by Genesys or partners.
#contactcenterworld, @getcyara, @Genesys
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com
About Cyara:
Cyara Solutions is helping Fortune 500 companies around the world redefine their customer service through a better contact center experience. Cyara is a pioneer of next-generation premise and cloud-based solutions for simulating, testing and monitoring IVRs, voice biometrics, outbound dialers, voice callback and contact centers. Cyara performs automated load and functional testing and production monitoring of contact center infrastructure and application components, testing companies’ end-to-end contact center customer and agent experience in a repeatable, automated manner.
About Genesys:
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Monday, May 4, 2020
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