Cyara, provider of the Automated CX Assurance Platform, announced Call Explorer, a new feature on the Cyara Platform that provides enterprises with an easy-to-use, web-based user interface (UI) to manually dial and test interactive voice response (IVR) calls. Call Explorer simplifies and expedites the process of documenting and building comprehensive IVR test script libraries that are required for call quality testing and assurance, allowing companies to achieve a better customer experience (CX), support manual testing efforts, and benefit from time and cost-savings.
"We’re excited to announce Call Explorer as an industry-first automated "record and replay" solution for IVRs, allowing CX teams to more quickly test customer journeys and resolve defects and quality issues faster," said Alok Kulkarni, CEO of Cyara. "We understand that adopting automation technology can be daunting, but we’re focused on helping our customers through that journey and giving them the power to scale and manually test CX more efficiency and ensure callers have quality experiences every time."
Cyara Solutions is helping Fortune 500 companies around the world redefine their customer service through a better contact center experience. Cyara is a pioneer of next-generation premise and cloud-based solutions for simulating, testing and monitoring IVRs, voice biometrics, outbound dialers, voice callback and contact centers. Cyara performs automated load and functional testing and production monitoring of contact center infrastructure and application components, testing companies’ end-to-end contact center customer and agent experience in a repeatable, automated manner.
Published: Wednesday, April 14, 2021
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