Redwood City, CA, USA, Nov 17, 2020 -- Cyara, provider of the Automated Customer Experience (CX) Assurance Platform, announced the availability of Premium Support and Expert Services, two new offerings designed to help Cyara customers reap more value from Cyara’s Automated CX Assurance Platform. The new offerings, which are available now, are part of an ongoing initiative by Cyara to ensure customer success, and assist them on their DevOps, Agile and Automation journeys.
"We know that digital transformation, and the automation that is essential to making it successful, requires organizational and process change, which can be hard to navigate. We recognized a need for additional services to help our customers throughout their digital transformation journey," said Dennis Reno, SVP of Customer Experience at Cyara. "Cyara’s team has been automating contact center testing for over 14 years and collectively possesses unmatched expertise in the industry. We are constantly looking for new ways to bring that expertise to our customers to ensure their success."
Posted by Veronica Silva Cusi, news correspondent
Cyara Solutions is helping Fortune 500 companies around the world redefine their customer service through a better contact center experience. Cyara is a pioneer of next-generation premise and cloud-based solutions for simulating, testing and monitoring IVRs, voice biometrics, outbound dialers, voice callback and contact centers. Cyara performs automated load and functional testing and production monitoring of contact center infrastructure and application components, testing companies’ end-to-end contact center customer and agent experience in a repeatable, automated manner.
Published: Wednesday, November 18, 2020
|2.)||Teckinfo Solutions Pvt. Ltd.|
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.
Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...