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Latha Thamma reddi
SR Product and Portfolio Manager
Hussam Dwairi
Vice President for Tech & Digital Transformation

News : Cyara Expands Leadership Team by Appointing New Chief Sales Officer & Chief Customer Officer

#contactcenterworld, @getcyara

Redwood City, CA, USA, Feb 2023 - Cyara, provider of Automated Customer Experience (CX) Assurance Platform, today announced the appointment of Bruce Rosen as Chief Sales Officer (CSO) and the promotion of Dennis Reno to Chief Customer Officer.

Rosen has joined to lead the company’s Global Sales organization, including Direct Sales, Channel, Partner, Solution Architects, Enablement, and Business Development. In his capacity as CSO, Rosen will play a critical role in establishing Cyara as a solution provider in the CX assurance market. He will be responsible for building and executing the company’s strategic vision and plan for the future, scalable growth. Rosen’s key priorities include aligning the company’s growth strategy to its current and future CX solutions, and driving strategic partnerships with major Contact Center as a Service (CCaaS) providers and their partner ecosystems as they drive enterprises to improve their CX and migrate to the cloud.

"I’m incredibly excited to be joining Cyara, providing transformative technology that enables enterprises to accelerate their CX development and assure customer journeys end-to-end across all digital and voice channels," said Bruce Rosen. "I look forward to building a sustainable, long-term go-to-market strategy that will increase the velocity and trajectory of growth for Cyara globally for the future."

Cyara is also continuing to invest in its customer success by appointing Senior Vice President of CX Dennis Reno to Chief Customer Officer. Reno joined Cyara nearly three years ago and has successfully led the global Customer Experience team to achieve excellence in providing post-sale service and support to its customers, maintaining a Net Promoter Score (NPS) of 51 or higher since joining Cyara in 2020. In his new role, Reno will be responsible for the customer experience across multiple touchpoints for Cyara’s global customer base, including onboarding, technical training, education, all post-sales activities, and retention.

"The most significant change in my new role as Chief Customer Officer is taking full responsibility for all things related to the customer. The responsibility for a customer-centric culture and revenue growth opportunities with existing customers was once spread across multiple executives in our industry. Now we have one executive nurturing that culture and representation of the voice of the customer at the core of our business," said Reno. "I’m looking forward to empowering all Cyara employees, regardless of their role, to think about the impact each of us can have on delighting and retaining our dynamic customer base. ‘Creating Customers for Life’ is at the heart of this role. I’m exhilarated at the idea of the difference we can all make in our customers’ businesses and how we can change their customers’ experience."

"We are delighted to welcome Bruce to the Cyara leadership team," said Alok Kulkarni, CEO and Co-founder of Cyara. "Bruce stood out as someone with proven leadership skills, who possesses a great mix of both direct domain experience in our industry as well as scale growth experience. His role as CSO will be critical as we strive to further expand our position as a global leader in CX assurance. I am also excited to announce Dennis’ appointment as Chief Customer Officer. Dennis is an incredible asset who is highly skilled at building strategic customer relationships that lead to high levels of customer satisfaction and retention."

#contactcenterworld, @getcyara

Posted by Veronica Silva Cusi, the news correspondent

About Cyara:
Company LogoCyara Solutions is helping Fortune 500 companies around the world redefine their customer service through a better contact center experience. Cyara is a pioneer of next-generation premise and cloud-based solutions for simulating, testing and monitoring IVRs, voice biometrics, outbound dialers, voice callback and contact centers. Cyara performs automated load and functional testing and production monitoring of contact center infrastructure and application components, testing companies’ end-to-end contact center customer and agent experience in a repeatable, automated manner.
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Today's Tip of the Day - Loyalty Versus Satisfaction

Read today's tip or listen to it on podcast.

Published: Thursday, February 9, 2023

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2023 Buyers Guide Help Desk Software

eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.


Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!


Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.


LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

Nuxiba Technologies

Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!


OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.

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