News : Cyara Integrates with blackchair for Customer Experience Testing
Redwood City, CA, USA, Sept 27, 2016 -- Cyara Solutions Corp. announces that its market expansion will take another leap forward -- as it partners with blackchair Limited to test, measure and remedy customer experience issues before they impact customers.
Cyara provides an omnichannel discovery, testing and monitoring platform which helps enterprises accelerate their delivery of customer experience at scale. Its partnership and integration with change management solutions company blackchair will deliver an unmatched front- and back-end delivery of customer experience technologies to enterprise companies.
"Even the smallest of changes within a call center can take the operation down and until now, these have been undetectable from the perspective of the customer," said Bill Aston, General Manager and Vice President for Cyara. "For blackchair, Cyara serves as the virtual customer, allowing for convenient testing, automated delivery of performance dashboards and most importantly, the ability to take action on changes that impact performance. Partnerships have been key to the acceleration we've seen in customer adoption in 2016 -- companies increasingly recognize the need to perpetually test the customer experience from the customer standpoint."
"Together, blackchair and Cyara will provide business benefit through an enhanced user experience and reporting metrics that provide real time transparency to what the customer is experiencing, not just what the delivering company thinks is happening," said Jason Owen, blackchair CEO. "blackchair and Cyara share similar cultures and commitment to delivering excellence."
Posted by Veronica Silva Cusi, news correspondent
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Cyara Solutions is helping Fortune 500 companies around the world redefine their customer service through a better contact center experience. Cyara is a pioneer of next-generation premise and cloud-based solutions for simulating, testing and monitoring IVRs, voice biometrics, outbound dialers, voice callback and contact centers. Cyara performs automated load and functional testing and production monitoring of contact center infrastructure and application components, testing companies’ end-to-end contact center customer and agent experience in a repeatable, automated manner.
Published: Tuesday, October 4, 2016