#contactcenterworld, @getcyara, @awscloud
Redwood City, CA, USA, Oct 30, 2018 -- Cyara announced that it is joining the Amazon Web Services (AWS) Partner Network (APN) and will support Amazon Connect, a self-service, cloud-based contact center service from AWS. Cyara is the first APN partner to provide a customer experience (CX) assurance solution that encompasses CX design, testing and monitoring to support customers using Amazon Connect.
Amazon Connect is based on Amazon’s own cloud contact center platform.
"With Amazon Connect becoming an increasingly popular solution for customer service, Cyara is making it easier for customers to design, test and monitor CX on that platform," said Alok Kulkarni, CEO and co-founder of Cyara. "By combining the benefits of Amazon Connect with the capabilities of Cyara, customers can accelerate their CX development, increase quality across all digital and voice channels, and assure customer journeys from beginning to end."
#contactcenterworld, @getcyara, @awscloud
....NOTE - content continues below this message
INVITATION
We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!
>>>>> FIND OUT MORE: HERE
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com
About Cyara:
Cyara Solutions is helping Fortune 500 companies around the world redefine their customer service through a better contact center experience. Cyara is a pioneer of next-generation premise and cloud-based solutions for simulating, testing and monitoring IVRs, voice biometrics, outbound dialers, voice callback and contact centers. Cyara performs automated load and functional testing and production monitoring of contact center infrastructure and application components, testing companies’ end-to-end contact center customer and agent experience in a repeatable, automated manner.
About Amazon Web Services:
Amazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these services are Amazon EC2 and Amazon S3.
Published: Thursday, November 1, 2018
| 7.) |  SNAPsolution Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use. netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc... (read more) |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall