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Redwood City, CA, USA, Oct 30, 2018 -- Cyara announced that it is joining the Amazon Web Services (AWS) Partner Network (APN) and will support Amazon Connect, a self-service, cloud-based contact center service from AWS. Cyara is the first APN partner to provide a customer experience (CX) assurance solution that encompasses CX design, testing and monitoring to support customers using Amazon Connect.
Amazon Connect is based on Amazon’s own cloud contact center platform.
"With Amazon Connect becoming an increasingly popular solution for customer service, Cyara is making it easier for customers to design, test and monitor CX on that platform," said Alok Kulkarni, CEO and co-founder of Cyara. "By combining the benefits of Amazon Connect with the capabilities of Cyara, customers can accelerate their CX development, increase quality across all digital and voice channels, and assure customer journeys from beginning to end."
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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com
About Cyara:
Cyara Solutions is helping Fortune 500 companies around the world redefine their customer service through a better contact center experience. Cyara is a pioneer of next-generation premise and cloud-based solutions for simulating, testing and monitoring IVRs, voice biometrics, outbound dialers, voice callback and contact centers. Cyara performs automated load and functional testing and production monitoring of contact center infrastructure and application components, testing companies’ end-to-end contact center customer and agent experience in a repeatable, automated manner.
About Amazon Web Services:
Amazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these services are Amazon EC2 and Amazon S3.
Published: Thursday, November 1, 2018
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