News : Cyara Launches Cloud Contact Center Migration Solution for Genesys PureCloud
Redwood City, CA, USA, Sept 10, 2019 -- Cyara has launched Cyara Accelerator for Genesys PureCloud to automate and simplify the migration of contact centers to Genesys(R) PureCloud(R). The new offering is a platform-specific version of the Cyara Accelerator for Cloud Migration and is now available on Genesys AppFoundry, a dedicated online marketplace focused on customer experience solutions.
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"We want to ensure that migrating a contact center to the cloud is as simple as possible," said Alok Kulkarni, CEO and co-founder of Cyara. "Cyara Accelerator for Genesys PureCloud helps brands get their cloud-based contact centers up and running twice as fast, enabling them to innovate more quickly and deliver higher-quality customer experiences that differentiate their brand."
"We are thrilled Cyara is part of the Genesys AppFoundry, one of the broadest, deepest collections of customer experience-related apps and integrations in the industry," said Jeff Wise, vice president, application and developer marketing, Genesys. "Cyara’s Accelerator gives businesses another path to easily transition to PureCloud. We look forward to helping even more organizations leverage PureCloud to push the boundary of what’s possible in the future of customer experience."
Posted by Veronica Silva Cusi, news correspondent
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Cyara Solutions is helping Fortune 500 companies around the world redefine their customer service through a better contact center experience. Cyara is a pioneer of next-generation premise and cloud-based solutions for simulating, testing and monitoring IVRs, voice biometrics, outbound dialers, voice callback and contact centers. Cyara performs automated load and functional testing and production monitoring of contact center infrastructure and application components, testing companies’ end-to-end contact center customer and agent experience in a repeatable, automated manner.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Thursday, September 12, 2019
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