News : Cyara Listed on CIO Review’s 20 Most Promising Avaya Solution Providers
The list was compiled by a panel made up of CEOs, CIOs, VCs, and CIO Review’s editorial board who based their evaluation on factors such as product offerings, core competencies, client testimonials, news/press releases, and other industry recognition.
"Cyara is honored to be included in CIO Review’s list of the 20 Most Promising Avaya Solution Providers," said Alok Kulkarni, CEO of Cyara. "Most organizations strive for success with customer experience, and Cyara is committed to help organizations in collaboration with Avaya, offering highly reliable, scalable communications-centric solutions that can improve customer service and help companies compete more effectively."
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As a part of this recognition, Kulkarni was interviewed by CIO Review for their publication that features the 20 companies honored. In the profile, Kulkarni explained the synergy between Cyara and Avaya, "Avaya provides an omni-channel contextual customer experience to its clients, but the ability of the organization to move in from any channel either by phone or by web or online and serve through a self-servicing engagement portal or an agent is difficult. Cyara strives to help its customers to continue on their journey towards success and growth regardless of the communication channels the clients use."
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Cyara Solutions is helping Fortune 500 companies around the world redefine their customer service through a better contact center experience. Cyara is a pioneer of next-generation premise and cloud-based solutions for simulating, testing and monitoring IVRs, voice biometrics, outbound dialers, voice callback and contact centers. Cyara performs automated load and functional testing and production monitoring of contact center infrastructure and application components, testing companies’ end-to-end contact center customer and agent experience in a repeatable, automated manner.
About CIO Review:
CIO Review is a technology magazine that talks about the enterprise solutions that can redefine the business goals of enterprises tomorrow.
Published: Friday, August 14, 2015
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