News : Cyara Named a Gartner Cool Vendor in Customer Service and Support
San Francisco, CA, April 27, 2015 -- Cyara, an omnichannel customer experience testing and monitoring platform provider, announced it has been included in the list of "Cool Vendors" in the CRM Customer Service and Support, 2015 report by Gartner, Inc. The report provides IT application leaders, and the customer service business buyers they support, a view of five vendors with applications to deliver a superior customer service experience and/or reduce operational costs.
"We view our inclusion in the Cool Vendor report as confirmation of the paradigm shift we are seeing in the way our customers innovate to keep pace with new customer engagement channels and offer a more personalized experience," said Alok Kulkarni, CEO of Cyara.
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Cyara Solutions is helping Fortune 500 companies around the world redefine their customer service through a better contact center experience. Cyara is a pioneer of next-generation premise and cloud-based solutions for simulating, testing and monitoring IVRs, voice biometrics, outbound dialers, voice callback and contact centers. Cyara performs automated load and functional testing and production monitoring of contact center infrastructure and application components, testing companies’ end-to-end contact center customer and agent experience in a repeatable, automated manner.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Tuesday, April 28, 2015