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News : Cyara Partners with Twilio to Accelerate Contact Center Cloud Migrations + Automated Quality Assurance for Twilio Flex

#contactcenterworld, @getcyara, @twilio

Cyara, provider of an Automated CX Assurance Platform, announced a partnership with Twilio, a cloud communications platform, that addresses contact centers’ need to migrate operations to the cloud while not only maintaining but improving the quality of the customer experience (CX). Cyara joins the ranks of Twilio’s partner ecosystem as a CX assurance platform and will provide capabilities to customer service teams around the globe.

Cyara’s new integration with Twilio Flex is the first of its kind to simulate Twilio Flex agent actions for the purpose of testing and will support Twilio Flex customers by automating time-consuming manual tasks and enabling faster cloud migrations.

"Twilio is a leader in the space and they’ve continued to gain more momentum as companies turn to them to transform their digital communications at accelerated rates in order to address current business challenges," said James Isaacs, President of Cyara. "We’re proud to support Twilio and their customers in delivering enhanced customer experiences made possible by the digital age."

"Twilio is thrilled to welcome Cyara to Build, the Twilio partner program, as a trusted ecosystem partner," said Elliot Goldwater, director of technology partnerships at Twilio. "With Twilio, Cyara’s automated CX assurance platform and testing capabilities deliver confidence, so that Twilio Flex users can deploy call center systems more quickly, while ensuring the highest quality of customer experience."

Cyara’s automated testing integration with Twilio Flex is currently available through Cyara’s suite of test automation solutions. 

#contactcenterworld, @getcyara, @twilio


About Cyara:
Company LogoCyara Solutions is helping Fortune 500 companies around the world redefine their customer service through a better contact center experience. Cyara is a pioneer of next-generation premise and cloud-based solutions for simulating, testing and monitoring IVRs, voice biometrics, outbound dialers, voice callback and contact centers. Cyara performs automated load and functional testing and production monitoring of contact center infrastructure and application components, testing companies’ end-to-end contact center customer and agent experience in a repeatable, automated manner.
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About Twilio:
Company LogoCreate and scale voice, VoIP and SMS text messaging applications with a cloud platform.
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Today's Tip of the Day - Understand Your Business

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Published: Friday, August 21, 2020

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2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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