Cyara, provider of an Automated CX Assurance Platform, announced a partnership with Twilio, a cloud communications platform, that addresses contact centers’ need to migrate operations to the cloud while not only maintaining but improving the quality of the customer experience (CX). Cyara joins the ranks of Twilio’s partner ecosystem as a CX assurance platform and will provide capabilities to customer service teams around the globe.
Cyara’s new integration with Twilio Flex is the first of its kind to simulate Twilio Flex agent actions for the purpose of testing and will support Twilio Flex customers by automating time-consuming manual tasks and enabling faster cloud migrations.
"Twilio is a leader in the space and they’ve continued to gain more momentum as companies turn to them to transform their digital communications at accelerated rates in order to address current business challenges," said James Isaacs, President of Cyara. "We’re proud to support Twilio and their customers in delivering enhanced customer experiences made possible by the digital age."
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"Twilio is thrilled to welcome Cyara to Build, the Twilio partner program, as a trusted ecosystem partner," said Elliot Goldwater, director of technology partnerships at Twilio. "With Twilio, Cyara’s automated CX assurance platform and testing capabilities deliver confidence, so that Twilio Flex users can deploy call center systems more quickly, while ensuring the highest quality of customer experience."
Cyara’s automated testing integration with Twilio Flex is currently available through Cyara’s suite of test automation solutions.
Cyara Solutions is helping Fortune 500 companies around the world redefine their customer service through a better contact center experience. Cyara is a pioneer of next-generation premise and cloud-based solutions for simulating, testing and monitoring IVRs, voice biometrics, outbound dialers, voice callback and contact centers. Cyara performs automated load and functional testing and production monitoring of contact center infrastructure and application components, testing companies’ end-to-end contact center customer and agent experience in a repeatable, automated manner.
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Published: Friday, August 21, 2020
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
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