News : Cyara Receives 2015 Speech Technology Excellence Award
The eleventh-annual Speech Technology Excellence Award, presented by CUSTOMER Magazine, honors companies who have demonstrated innovation in speech technology solutions that improve the bottom line for their customers.
Cyara Chat Testing emulates chat interactions ensuring an exceptional customer experience and includes:
- Familiar interface and a minimal learning curve for Cyara customers
- Sequential replay of Chat screens from the customer’s perspective to research issues
- Scalable from the largest to the smallest chat environments
- Script building tools for both customer and agent side testing
- Data-storage for MS-SQL and Oracle
"Cyara Chat Testing continues the Cyara tradition of giving customers the easiest-to-use, yet most powerful testing software available. Incorporating innovative features that our customers have told us are important to them, Chat Testing is fully integrated with The Cyara Platform, the most comprehensive customer experience platform on the market today," said Alok Kulkarni, CEO, Cyara.
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Cyara Solutions is helping Fortune 500 companies around the world redefine their customer service through a better contact center experience. Cyara is a pioneer of next-generation premise and cloud-based solutions for simulating, testing and monitoring IVRs, voice biometrics, outbound dialers, voice callback and contact centers. Cyara performs automated load and functional testing and production monitoring of contact center infrastructure and application components, testing companies’ end-to-end contact center customer and agent experience in a repeatable, automated manner.
Published: Thursday, June 18, 2015