News : Cyara Reinvents Contact Center Testing-Virtual Agent
Redwood City, CA -- Cyara, providing the delivery of a customer experience and helping companies increase operational efficiency, introduces Virtual Agent for Desktop.
The importance of testing the end-customer experience is now widely understood, but CVA Desktop goes a step further by actually testing how efficiently contact center agents can interact with their desktop applications. It does this by automating and mimicking real-life agent interactions and workflows -- for example, answering or ending calls, entering customer information, or looking up account details in CRM applications.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Today's Tip of the Day - Escalation Procedures
More Editorial From Cyara
Cyara Solutions is helping Fortune 500 companies around the world redefine their customer service through a better contact center experience. Cyara is a pioneer of next-generation premise and cloud-based solutions for simulating, testing and monitoring IVRs, voice biometrics, outbound dialers, voice callback and contact centers. Cyara performs automated load and functional testing and production monitoring of contact center infrastructure and application components, testing companies’ end-to-end contact center customer and agent experience in a repeatable, automated manner.
About Lightspeed PR:
Specialties: Public Relations, Technology, Augmented Reality, Social Media
Published: Thursday, May 5, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...