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News : Cyara Reinvents Contact Center Testing-Virtual Agent
Redwood City, CA -- Cyara, providing the delivery of a customer experience and helping companies increase operational efficiency, introduces Virtual Agent for Desktop.
The importance of testing the end-customer experience is now widely understood, but CVA Desktop goes a step further by actually testing how efficiently contact center agents can interact with their desktop applications. It does this by automating and mimicking real-life agent interactions and workflows -- for example, answering or ending calls, entering customer information, or looking up account details in CRM applications.
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Cyara Solutions is helping Fortune 500 companies around the world redefine their customer service through a better contact center experience. Cyara is a pioneer of next-generation premise and cloud-based solutions for simulating, testing and monitoring IVRs, voice biometrics, outbound dialers, voice callback and contact centers. Cyara performs automated load and functional testing and production monitoring of contact center infrastructure and application components, testing companies’ end-to-end contact center customer and agent experience in a repeatable, automated manner.
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Published: Thursday, May 5, 2016