Redwood City, CA, USA, Nov 28, 2023 - Cyara, an AI-powered Customer Experience (CX) Assurance Platform provider, announced its acquisition of conversational AI testing company QBox. This strategic move significantly expands Cyara’s conversational AI testing capabilities.
The acquisition of QBox complements Cyara’s existing chatbot testing & training capabilities, enabling enterprises to optimize the development, delivery, and impact of their chatbot and conversational AI investments. By combining Cyara’s expertise in CX assurance, including the optimization of conversational AI, with QBox’s approach to testing conversational AI applications, organizations will be able to address the needs of the entire team working on chatbots and voicebots, throughout their development lifecycle – from conversational designers to developers to QA professionals to business analysts.
"As organizations accelerate their investments in chatbots, voicebots, and conversational AI, the need for optimization, testing and risk management becomes a critical success factor, to ensure flawless digital experiences are delivered at scale efficiently," said Alok Kulkarni, CEO and Co-Founder of Cyara. "This acquisition marks a milestone in Cyara’s journey to provide a comprehensive solution for optimizing AI-driven chatbot and voicebot performance and underscores our commitment to ensuring our customers can deliver a seamless and elevated CX in today’s evolving AI landscape."
Cyara’s acquisition of QBox marks a pivotal step in the company’s ongoing strategy to empower organizations in transforming and enhancing their CX through insights, automation and AI.
"By joining forces with Cyara, we bring together our unique capabilities to solve more use cases for a broader customer base," said Benoit Alvarez, CEO of QBox. "Together, we can accelerate the advancement of conversational AI testing solutions and provide organizations with the confidence they need in deploying and managing conversational AI-driven interactions effectively."
"We are proud founders of QBox, taking it to market in 2019. Handing the baton to Cyara is an exciting new chapter in conversational AI testing and performance management. Congratulations to Alok and his Team," said Chris Sykes, CEO, Volume Group.
Posted by Veronica Silva Cusi, news correspondent
Cyara Solutions is helping Fortune 500 companies around the world redefine their customer service through a better contact center experience. Cyara is a pioneer of next-generation premise and cloud-based solutions for simulating, testing and monitoring IVRs, voice biometrics, outbound dialers, voice callback and contact centers. Cyara performs automated load and functional testing and production monitoring of contact center infrastructure and application components, testing companies’ end-to-end contact center customer and agent experience in a repeatable, automated manner.
Published: Wednesday, November 29, 2023
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