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News : Cyber Police Dismantle Global Call Centre Scam Network in Bangkok

#contactcenterworld

Bangkok, Thailand, June 12, 204 - Thai cyber police dismantled a global call centre scam network, arresting a key member in Bangkok. The investigation revealed that the network had defrauded victims of over 200 million baht, claiming they were coerced into working in Poipet, Cambodia.

Police Lieutenant General Worawat Watnakornbancha, Head of the Cyber Crime Investigation Bureau (CCIB), directed the operation led by Police Major General Chatchaphand Klanlaeng, commander of the CCIB Division 1, along with Police Colonel Pichet Aroonphankul and Police Lieutenant Colonel Panawat Kalasri. Armed with an arrest warrant from the Nonthaburi Provincial Court dated March 29, they apprehended 31 year old Sombat for charges including public fraud, impersonation, and computer-related crime.

According to Lt. Gen. Worawat, the case began when an elderly woman from Kanchanaburi province, a former management expert at a prominent university in the US, was deceived by scammers posing as government officials. The perpetrators falsely accused her of money laundering, coercing her to transfer funds for verification. The victim transferred money 115 times, totalling over 200 million baht.

Investigators from the CCIB Division 2 identified 76 individuals involved in the scam, responsible for opening mule accounts across the country. Evidence led to 69 arrest warrants, with seven individuals turning themselves in. Sombat was among those who managed mule accounts for the network, facilitating money transfers.

The cyber police launched Operation SAVIN GOOD MAN to dismantle the call centre network, successfully apprehending 40 suspects while pursuing the remaining 29. Sombat was captured in the Khlong 12 area of Nong Chok, Bangkok.

During interrogation, Sombat admitted that late last year, he applied for a job online through Facebook. He was offered a position with a salary of 8,000 to 12,000 baht. Subsequently, he was picked up from Khlong 8 in Lamlukka, Pathum Thani, and smuggled across the border to Poipet, Cambodia via a natural crossing in Aranyaprathet, Sa Kaeo.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://thethaiger.com


About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
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Today's Tip of the Day - Can You measure It?!

Read today's tip or listen to it on podcast.

Published: Thursday, June 13, 2024

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2024 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

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HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

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VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

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SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
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Putting the right person in the job role has become the key focus in the drive...
(read more)

4.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
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Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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