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News : Cybercrime Helpline Received 900 Calls Every Day

#contactcenterworld

Chennai, India, Sept 25, 2023 - The Tamil Nadu Cyber Crime Wing receives nearly 900 calls per day regarding financial cyber fraud in the cyber crime toll-free number 1930, of which nearly 100 complaints are registered on a daily basis, said Additional Director General of Police, Cyber Crime Wing, Sanjay Kumar in an awareness video.

"This year, so far we received 163955 calls of which around 22849 complaints are registered in NCRP (National Cyber Crime Reporting) portal. With the rapid advancement of technology and increased connectivity, the threat of cybercrime has become more prevalent than ever before. It is crucial for us to be aware of these threats and take necessary precautions, " ADGP Sanjay Kumar said.

Cyber crime encompasses a wide range of illegal activities such as hacking, phishing, identity theft, online fraud, and cyberbullying, among others.

#contactcenterworld


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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.dtnext.in


Today's Tip of the Day - Transformation

Read today's tip or listen to it on podcast.

Published: Tuesday, September 26, 2023

Printer Friendly Version Printer friendly version

2023 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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