News : CyraCom to Create Over 425 Full-Time Jobs in Houston
March 18, 2014 -- CyraCom, the Tucson-based interpreter and translation services provider, announced that it will be expanding into Houston, Texas and opening a new 62,000 sq. foot contact center. The company plans to hire over 425 positions there in the next year, with over 200 hires planned over the next few months. CyraCom currently has over 1,200 employees, three locations in Tucson, and locations in Phoenix and Las Cruces, NM.
"CyraCom has experienced incredible growth over the past six years and we are proud to continue to create US jobs in an industry dominated by off-shoring," said Chairman and CEO Jeremy Woan. "We decided to open up a new contact center in Houston because of its central location and its multicultural, international population from which to recruit bilingual residents across a wide range of languages."
In a growing multi-ethnic market, studies have shown that businesses that speak their customer’s language increase sales, loyalty, and customer satisfaction. CyraCom’s new employees will be providing language interpretation services, which are essential for healthcare, utilities, finance, insurance, county government, and other organizations interacting with the growing population of Limited English Proficient people in the US.
Applicants need to be proficient in two languages and will receive 120 hours of paid training to become professional interpreters.
Posted by Veronica Silva Cusi, news correspondent
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CyraCom provides Transparent Language Services on demand, 24 hours a day, 365 days a year in over 150 different languages accessible through an 800 number. This service can be programmed seamlessly into an organization’s current PBX and telephone network for quick one button access. This eliminates the need for operator assisted calling, though this type of connection can be requested. The service can also be accessed using a variety of telephonic devices, including handsets, speakerphones or even cellular and wireless telephonic equipment.
Published: Thursday, March 20, 2014