News : CyraCom Unveils New Interpreter Contact Center in Tampa, Fla.
Tampa, FL, USA, Oct 29, 2015 -- CyraCom, a provider of unified phone and video language interpretation services, has opened its seventh interpreter contact center, located in Tampa, Fla.
CyraCom continues to open and expand its contact center operations due to the continuously increasing demand for secure, consistent, and high-quality interpretation. As a result, CyraCom has developed large-scale interpreter contact centers, housing the company’s unified phone and video language interpretation services.
Tampa is the second contact center to open in 2015 for the Company; CyraCom’s new center in Queens, N.Y., officially opened in the summer. Earlier in the year, the Company also expanded both its Tucson, Ariz., Airport and Las Cruces, N.M., locations, adding hundreds of interpreter positions.
CyraCom’s Vice President of Contact Center Operations, Best Ihegborow, spoke of the center, "This center supports our continuing growth and client demand for secure interpretation with strict oversight that large-scale centers enable. Like our other centers, I believe clients will review Tampa and agree that this is how interpretation should be."
In order to work at a CyraCom interpreter contact center, interpreter candidates undergo multiple screening and proficiency tests to become eligible to enter CyraCom’s interpreter training course. The extensive, in-person training program is three times longer than is typical in the industry and culminates in written and oral examinations. After graduation, trained interpreters join a team of about 18 interpreters, each overseen by an experienced supervisor who offers assistance, conducts side-by-side coaching, and monitors calls.
Posted by Veronica Silva Cusi, news correspondent
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CyraCom provides Transparent Language Services on demand, 24 hours a day, 365 days a year in over 150 different languages accessible through an 800 number. This service can be programmed seamlessly into an organization’s current PBX and telephone network for quick one button access. This eliminates the need for operator assisted calling, though this type of connection can be requested. The service can also be accessed using a variety of telephonic devices, including handsets, speakerphones or even cellular and wireless telephonic equipment.
Published: Monday, November 2, 2015