Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

Upcoming Events

HOW TO CELEBRATE INTERNATIONAL CONTACT CENTER WEEK

WORKFORCE MANAGEMENT

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

How To Enter the 2020 Members' Choice Awards - For Vendors

TRAINING IN CONTACT CENTERS

News : Cyta Warns of Phone Phishing Scam

#contactcenterworld, @cytacyprus

Nicosia, Cyprus, Sept, 2017 -- Telecoms provider Cyta warned users against the SIM swap scam after receiving a number of customer complaints.

The scam involves customers receiving a call from a fake representative requesting the customer’s security details under the pretext that they are blocking the processing of a SIM swap request that is being made on the subscriber’s number without their knowledge or authorisation.

The scammers will then use the customer’s responses to perform a SIM Swap, a type of phishing fraud that poses a serious threat to customer and bank security. Once the scammers have the information, all calls and texts to the victim’s number are routed to the fraudster’s phone, including one-time passwords for banking transactions.

Ring2 Dashboards & Wallboards Free Trial

Cyta said the calls could display the caller number + 923XXXXX6070, which appears to belong to Pakistan’s mobile network, but any overseas number could be the scammers using Viber. The callers use broken English and claim to be CytaVoda Call Centre engineers.

Cyta said once it started receiving complaints its security teams took steps to block such calls but said the public needed to be careful since there was other VoIP technology that might allow the calls through, which Cyta can’t control.

The company advises customers not to respond to not to give, under any circumstances, personal or other information over the phone, and to immediately inform the competent authorities, such as the police cybercrime unit at 22607250 or 22808200, and the police citizen line 1460, as well as their telecommunication provider.

For Cyta, the number to which customers can call free of charge is the Call Centre 132.

#contactcenterworld, @cytacyprus

Posted by Veronica Silva Cusi, news correspondent
Source: http://cyprus-mail.com


About CYTA:
Company LogoCyta provides unified broadband services using technologies on a developing New Generation Network, which enables the high-speed transmission of voice, data and video.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Do Your Agents Have All The Right Tools?

Read today's tip or listen to it on podcast.

Published: Monday, September 18, 2017

Printer Friendly Version Printer friendly version

2020 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
 
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 7
 8381 
Share

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =