News : Czech Bank Introduces Voice Biometrics for Call Centre Customer Authentication
Prague, Czech Republic, June 18, 2018 -- Ceská sporitelna, a bank in the Czech Republichas, rolled out voice biometrics technology from Nuance Communications, enabling customers to identify themselves to call centre staff simply by speaking.
The technology means that customers of Erste Bank-owned Ceská no longer need to remember answers to security questions, PINs or passwords.
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Instead, they are authenticated through the course of natural conversation with a call centre agent, with Nuance’s technology working in the background to measure physical and behavioural characteristics of callers’ voices, matching them with on-record unique voiceprints.
"The technology takes the hassle out of authentication. It’ll be faster, safer and easier for customers compared to having to remember lots of different passwords. It also means our colleagues can focus on helping customers with their banking needs instead of dealing with password resets," says Bohuslav Hruša, digital infrastructure expert, Ceská.
Posted by Veronica Silva Cusi, news correspondent
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Nuance Communications (NASDAQ: NUAN) is a provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications.
About Ceska Sporitelna:
Ceska sporitelna (CS) is a modern bank that is geared towards small-scale clients, small and medium-sized companies, towns and municipalities. CS plays also indispensable role in the financing of large companies and corporations and in providing financial market services. Financial Group of CS with 5.3 million clients is the largest bank in the Czech Republic by number of clients. CS has the network of 655 branches. In 2009 it has been awarded the title Bank of the Year in the Czech Republic. Since year 2000, CS is a member of Erste Group, a powerful Central European financial group.
Published: Tuesday, June 19, 2018
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