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News : Daikin UK Opens New Altherma Heating Contact Centre

#contactcenterworld

London, UK, Oct, 2017 -- Ready for the winter season, Daikin UK has opened a new Altherma Heating Contact Centre.

It will be operating for extended hours, six days a week, to deliver comprehensive support for homeowners across the UK in response to the increasing demand for heat pump systems in the heating market.

The new centre will provide a dedicated service for homeowners throughout the high-demand winter season - when 70 percent of total annual calls are received – supporting the delivery of comprehensive maintenance contracts.

The centre aims to deliver first-class service standards by providing trained Daikin operators to handle both heating service calls and site visit requests from installers.

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To offer this crucial support, the Heating Contact Centre will be operating for longer hours from the 1 October for six months during the winter season. These new hours of operation will be 8am - 7pm on Monday to Friday, and 9am - 3pm on Saturdays.

Working alongside Daikin UK’s three regional service offices, which will continue to handle enquiries for all chiller, air conditioning and installer-led heating service requests, the centre will have access to the company’s service partner engineers.

The Daikin technical helpdesk will also continue to provide remote technical support by phone to installers who need troubleshooting and technical assistance on site.

Iain Bevan, commercial director for Heating and Renewables at Daikin UK, has said: "The Heating Contact Centre has been created to deliver dedicated support for homeowners and a heating service in line with the expectation of Daikin UK as a premium brand.

"With a focus on delivering a superior service, the centre will continue to support the growth of individual installer businesses by expanding our maintenance contract offering.

"Furthermore, the expert Daikin UK back office team will support the call centre and continue to develop our comprehensive network of service partners by delivering dedicating training and superior sales and installer support."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.heatingandventilating.net


Today's Tip of the Day - Can't Take Your Call…

Read today's tip or listen to it on podcast.

Published: Friday, October 13, 2017

Printer Friendly Version Printer friendly version

2020 Buyers Guide Speech Technology

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

3.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
PH: 412-621-9310

4.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 

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