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News : Daktela is Entering the Romanian Market with Contact Center & Call Center Omnichannel Software Solutions

#contactcenterworld, @daktela

Bucharest, Romania, July 19, 2022 -- Daktela, a global multichannel call center software solutions provider, has recently entered the Romanian market. The company provides one cloud PBX solutions and omnichannel modules for customer service, enabling businesses to interact with their audience via phone calls, email, SMS, web chat and social networks. And now it’s all made possible with one single platform.

Efficient communication with customers and potential customers is essential for any business. They need real-time support and assistance has to be delivered swiftly and without any communication gaps. It is exactly why it is important that all these channels of communication to be centralized in the most effective manner.

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Daktela brings together all channels of communication with customers in one single platform. The integration possibility means that applications used by companies can be interconnected with the Daktela app (e.g. CRM, e-shop, ERP applications, etc.).

"Daktela integrates all communication channels into one single platform and improves the efficiency of customer support, significantly cutting costs and eliminating the user’s need to work in multiple applications. Daktela’s solutions provide companies with streamlined reporting that includes all communication channels, multiple API-based integrations and a cloud solution hosted on Daktela’s servers or directly on the company’s server (on-premise). Daktela clients have access to international numbers that they can access depending on the region they live in. Our Technical Support team is available 24/7. With Daktela’s Call Center software solution, companies see higher productivity and increased rates of customer satisfaction", says Mihai Nica, Country Manager for Daktela Romania.

#contactcenterworld, @daktela

Posted by Veronica Silva Cusi, news correspondent
Source: https://business-review.eu


About Daktela Group:
Company LogoDaktela Group was founded in 2005. Last year, despite the coronavirus pandemic, it experienced rapid growth. The total consolidated turnover increased to almost EUR 7 million and its EBITDA exceeded EUR 1.9 million. Daktela provides services to more than 850 customers across Europe, including leading e-commerce players. Daktela also provides its services via its partner network throughout Europe.
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Today's Tip of the Day - Know Your Stuff

Read today's tip or listen to it on podcast.

Published: Wednesday, July 20, 2022

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2022 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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