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News : Dallas Officials Say Abandoned Calls a Source of 911 Woes

#contactcenterworld

Dallas, TX, USA, March, 2017 -- The city of Dallas has backed away from its claim that a T-Mobile "ghost calling" glitch flooded the city's 911 call center and resulted in hundreds of calls being placed on hold.

Authorities initially believed that T-Mobile phones were somehow inundating 911 with ghost calls, which are automatically generated by a phone, unbeknownst to its owner.

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But officials said that it was actually abandoned 911 calls that were a source of the problem.

Callers would hang up after dialing 911 and dispatchers were then obligated to return the call to determine if there was an emergency. But that created a long backlog of calls.

Additional dispatchers will be added until changes can be implemented, including technological upgrades.

Officials have been criticized for delayed emergency responses that may have contributed to the deaths of two people.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.usnews.com


About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - Why Can’t You Take My Call?

Read today's tip or listen to it on podcast.

Published: Tuesday, March 21, 2017

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2020 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

2.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!
PH: 1-416-992-5158

3.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
 

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