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News : Damco Solutions Achieves the Salesforce Silver Consulting Partner Level, Strengthening its Position as a Leader

#contactcenterworld, @salesforce

Princeton, NY, USA, Jan. 20, 2020 -- Damco Solutions Inc., a provider of end to end software, digital, and IT-enabled services to global organizations across industries, announced that it has achieved the Salesforce Silver Consulting Partner Status. Damco became part of the Salesforce ecosystem as an ISV partner and has a proven track record of publishing numerous ready-to-install apps on AppExchange, the enterprise app marketplace powered by Salesforce.

Salesforce, a customer success platform headquartered in San Francisco, empowers companies to connect with their customers in a whole new way. Salesforce's evaluation process for the partnership tier is based on the Consulting Partner Value Score which measures a partner's contribution against Salesforce-set targets across three key dimensions:

1. ACV: Revenue Influence and Revenue Growth

2. Expertise: Certifications, Growth in no. of Certified Consultants and New Certified Consultant Accelerators

3. Customer Success: Specialization and CSAT achieved through project deliveries


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2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

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Damco gained points in each parameter to reach the points needed for the Silver tier. This advancement reflects Damco's Salesforce expertise and consistent track record around excellent customer service and delivery.

Acknowledging the achievement, Mohit Gupta, CEO, Damco Solutions. said, "We are pleased to be recognized with Silver Partner Status. This recognition is a glowing testimony of our skilled resources, best in class processes and accelerators. We will continue to evolve our salesforce practice by further investing in technology and our people to enable our clients to maximize their salesforce investments and pivot their organization to success."

"We believe this recognition by Salesforce validates and reflects our commitment to enable organizations across industries to unleash and harness the potential of the world's #1 CRM 'Salesforce' through our best in class, cost-effective Salesforce services ranging from consulting, custom development, integration, lightning migration, implementation to support and managed services", said Alok Khandelwal, Salesforce Practice Head at Damco.

#contactcenterworld, @salesforce

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Damco Solutions:
Founded in 1996, Damco Solutions is the trusted technology partner of businesses worldwide enabling them to leverage software and IT as a strategic asset. With the diverse experience of more than two decades, technology expertise, immaculate execution capabilities, and unwavering focus on customer success; Damco has empowered businesses to connect with their customers, clients, and employees in an entirely new way. Salesforce services is one of the core services provided by Damco with strong delivery capacity in North America, UK, Luxembourg and India.
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About Salesforce:
Company LogoSalesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
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Today's Tip of the Day - Ask For Ideas

Read today's tip or listen to it on podcast.

Published: Tuesday, January 21, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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