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News : Damco Solutions Achieves the Salesforce Silver Consulting Partner Level, Strengthening its Position as a Leader

#contactcenterworld, @salesforce

Princeton, NY, USA, Jan. 20, 2020 -- Damco Solutions Inc., a provider of end to end software, digital, and IT-enabled services to global organizations across industries, announced that it has achieved the Salesforce Silver Consulting Partner Status. Damco became part of the Salesforce ecosystem as an ISV partner and has a proven track record of publishing numerous ready-to-install apps on AppExchange, the enterprise app marketplace powered by Salesforce.

Salesforce, a customer success platform headquartered in San Francisco, empowers companies to connect with their customers in a whole new way. Salesforce's evaluation process for the partnership tier is based on the Consulting Partner Value Score which measures a partner's contribution against Salesforce-set targets across three key dimensions:

1. ACV: Revenue Influence and Revenue Growth

2. Expertise: Certifications, Growth in no. of Certified Consultants and New Certified Consultant Accelerators

3. Customer Success: Specialization and CSAT achieved through project deliveries

Damco gained points in each parameter to reach the points needed for the Silver tier. This advancement reflects Damco's Salesforce expertise and consistent track record around excellent customer service and delivery.

Acknowledging the achievement, Mohit Gupta, CEO, Damco Solutions. said, "We are pleased to be recognized with Silver Partner Status. This recognition is a glowing testimony of our skilled resources, best in class processes and accelerators. We will continue to evolve our salesforce practice by further investing in technology and our people to enable our clients to maximize their salesforce investments and pivot their organization to success."

"We believe this recognition by Salesforce validates and reflects our commitment to enable organizations across industries to unleash and harness the potential of the world's #1 CRM 'Salesforce' through our best in class, cost-effective Salesforce services ranging from consulting, custom development, integration, lightning migration, implementation to support and managed services", said Alok Khandelwal, Salesforce Practice Head at Damco.

#contactcenterworld, @salesforce

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

About Damco Solutions:
Founded in 1996, Damco Solutions is the trusted technology partner of businesses worldwide enabling them to leverage software and IT as a strategic asset. With the diverse experience of more than two decades, technology expertise, immaculate execution capabilities, and unwavering focus on customer success; Damco has empowered businesses to connect with their customers, clients, and employees in an entirely new way. Salesforce services is one of the core services provided by Damco with strong delivery capacity in North America, UK, Luxembourg and India.
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About Salesforce:
Company LogoSalesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
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Today's Tip of the Day - Keep Cost In Perspective

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Related Editorial

Published: Tuesday, January 21, 2020

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2022 Buyers Guide
Get Listed
Knowledge Management

 
1.) 
168Solution

Contact Center Innovation Channel and Digital Transformation Enabler
Providing Research, Training and Consulting related to Customer Experience Delivery, support Project Management by Unit or Corporate.
Have the ability to conduct research for specific needs.
Having deep knowledge on the Digital Interaction/Contact Center / Omni Channel / CRM various Stakeholder and Emergency Response ecosystem in Indonesia.
2.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.
3.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.
4.) 
eGain Corporation

eGain Knowledge + AI
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.
5.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
6.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!
7.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.
8.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.
9.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
10.) 
Synthetix

Knowledge: For Your Team
Synthetix’s intelligent knowledge base software, Knowledge: For Your Team empowers your agents whilst fuelling your digital customer service channels.

With one centralised source of knowledge that is simple to use and update, providing customers with the right information – whether that be through self-service or direct – is efficient and always consistent.

With their own integrated knowledge base that recommends articles based on what they’re typing and decision tree technology that produces scripting, agents are more productive and Average Handling Times can be reduced by 25%.
 

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