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News : Dash Platform Selected by Canlan Ice Sports Corp. as its CRM Software Solution

#contactcenterworld

Bellevue, WA, USA, Nov, 2018 -- Dash Platform announces it has been selected by Canlan Ice Sports Corp., the owner and operator of recreational ice and sports facilities in North America, to implement an all-in-one customer relationship management (CRM) solution to effectively manage operations, streamline revenue, communicate with customers and maximize efficiencies. In addition, Dash Platform will work with Canlan to design and implement a new customer experience management (CXM) platform that will offer a new and unique experience for their customers.

"Dash Platform will essentially serve as the backbone for Canlan Ice Sports to enable its operations to run smoothly," said Tim Bauman, CEO of Dash Platform. "With robust data analytics and reporting tools, Dash can provide operational efficiencies and drive revenue growth by focusing on program metrics and the use of SEO tools."

"Our commitment to our customers and to making sure their needs are taken care of is our top priority and the key to our success," said Joey St-Aubin, president and CEO of Canlan Ice Sports. "That means we need to pay attention to all the fine details and facilitate a smooth and simple customer experience from the time they first register for one of our programs online or in person, to their experience while they are in our facilities, to well after they leave and tell their friends about us."

"We are excited to start designing a new user interface for Dash Platform to deliver on Canlan’s very high expectations for customer service," said Tim Bauman. "Our new CXM platform will be tailored to the Canlan customer and offer a superior experience from start to finish." Dash’s cloud-based platform is easy to use and optimized to provide a seamless experience on all devices, including mobile, tablet and desktop environments.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.com


About Dash Platform:
Company LogoBased in Bellevue, Washington, Dash Platform is the industry leader in sports facility management software platforms that enhance the customer experience and simplify complex facility management. Dash Platform provides an all-in-one solution, including program, class and league management, scheduling, point of sale (POS) payment, and processing, and decision-support analytics to help advise, drive and manage the customer experience.
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Today's Tip of the Day - Telephone Service

Read today's tip or listen to it on podcast.

Published: Tuesday, November 13, 2018

Printer Friendly Version Printer friendly version

2020 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix
Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.

3.) 
Connectica Solutions, LLC

PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.
PH: +1 (346) 444-3555

4.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.
PH: (980) 288-4800

5.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

6.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385

7.) 
Nuxiba Technologies

CenterWare
Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!

8.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
PH: 213-943-2023
 

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