Muscat, Oman, March, 2020 -- Helping organisations thrive in the digital age, data2cloud, has launched its cloud-based contact centre solutions. These solutions offer customer service communication through a variety of channels including phone, email, chat and social media; all on one easy-to-use tool.
Monther bin Hamad Al Mamari, Chief Executive Officer at data2cloud, said, "Our line-up of data solutions cater to organisations of all sizes and have been designed to provide them with the competitive edge they need to thrive and prosper. Our new contact centre solutions will help businesses align their customer service capabilities, allowing them to switch seamlessly between communications channels and deliver a better and more efficient overall customer experience. Backed by data2cloud’s world-class infrastructure and Ooredoo’s reliable network, this is another way that we’re supporting the Sultanate on its digital transformation journey."
Posted by Veronica Silva Cusi, news correspondent
Published: Tuesday, March 10, 2020
Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
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