News : Datacom and Interactive Intelligence Partner
Australia, Jan 20, 2014 -- Datacom, an Australasian independent business technology solutions providers, and contact centre software company, Interactive Intelligence Group (Nasdaq: ININ), have announced a strategic partnership that will bring infrastructure, experience and tools available to contact centres across Australia and New Zealand.
The partnership combines Datacom Connect’s experience in offering cloud-based infrastructure and contact centre solutions with Interactive Intelligence’s Customer Interaction Center (CIC) to bring a scalable contact centre solution to their customers.
The partnership enables Datacom to extend the provision of sales, service and support across New Zealand and Australia for the entire range of Interactive Intelligence communications solutions. Datacom can also offer Interactive Intelligence’s contact centre, unified communications and business process automation functionality to organisations of all sizes.
Posted by Veronica Silva Cusi, news correspondent
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Datacom is one of the largest Technology Service Company's in Australasia region. We have a 40 year history specialize in delivering a brand customer experience for leading global Technology companies. We offer flexibility and choice, an engaged team of people, an open book approach and a customer focus second-to-none.
About Interactive Intelligence:
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 100-plus patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It's also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide
Published: Tuesday, January 20, 2015