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News : Datacom Extends UC Portfolio through 8x8 Partnership

#contactcenterworld, @datacom, @8x8

Auckland, New Zealand, Feb 18, 2020 -- Datacom’s unified communications (UC) portfolio is expanding to include cloud communications platform 8x8, the company announced.

Datacom will offer 8x8’s platform alongside other UC vendors, particularly as the market towards Unified Communications as-a-Service (UCaaS) solutions.

The partnership with 8x8 builds on Datacom’s existing relationships with both Ingram Micro and Poly.

"In addition to a comprehensive UC, video, collaboration and contact centre portfolio, 8x8 solutions include a secure global network that provides clients with calling services, removing the need for a local voice telecommunications service provider," says Datacom general manager of networks, Sam Ereckson.


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8x8’s vice president of Asia Pacific and China, Brendan Maree, says, "Our unique product solution and company capabilities have enabled us to form this strategic partnership with Datacom and we now look forward to jointly enhancing customer experience throughout the region."

Ingram Micro business manager Danny Meadows says Ingram Micro is the New Zealand distributor for both 8x8 and Poly.

"We are looking forward to expanding our partnership with Datacom. Both Dayle Barnes from Poly and Deane Jessep from 8x8 are very enthusiastic about the partnership seeing Datacom and Ingram Micro as an excellent scale route to market," says Meadows.

To drive the partnership’s success, Datacom has appointed James Bennett as its first UC sales specialist. Bennett has spent the last seven years selling UC services. He brings expertise that will complement Datacom’s UC and Collaboration professional services capability.

"Datacom is a strategic partner and David Hull is an important extension of our team at Palo Alto Networks in New Zealand. Being recognised as the 36th CYBERFORCE Guardian and the first in the Asia-Pacific and Japan region is impressive. David has certainly earned his place in this elite group of highly trained, self-sufficient engineers who are instrumental in protecting our digital way of life by preventing successful cyber attacks," commented Palo Alto Networks New Zealand country manager Misti Landtroop at the time of the announcement.

#contactcenterworld, @datacom, @8x8

Posted by Veronica Silva Cusi, news correspondent
Source: https://itbrief.co.nz


About Datacom:
Company LogoDatacom is one of the largest Technology Service Company's in Australasia region. We have a 40 year history specialize in delivering a brand customer experience for leading global Technology companies. We offer flexibility and choice, an engaged team of people, an open book approach and a customer focus second-to-none.
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About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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Today's Tip of the Day - Quality Of Service

Read today's tip or listen to it on podcast.

Published: Thursday, February 20, 2020

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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