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News : Datacom to Hire Thousands to Expand Australian Call Centres

#contactcenterworld, @datacom

Sydney, Australia, April 6, 2020 -- Datacom will expand its call centre capacity for federal government contracts in response to the Coronavirus outbreak, looking to hire some 2000 new staff.

The services provider is hiring for work in "purpose-built" call centres across Australia servicing federal government agencies providing frontline services for the outbreak. Datacom is seeking staff in Adelaide, Sydney, Canberra and Brisbane.

Some of the staff to be hired include employees of other companies that have been stood down, including Qantas, who partnered with Datacom for this initiative.

Datacom also partnered with Synnex-owned business services company Concentrix and employment provider Hatch.Exchange.

"With enormous pressure on these services, Datacom is in the unusual position of recruiting up to 2000 people to support telehealth services and other essential government services," Datacom managing director Stacey Tomasoni said.

Qantas group executive for people, strategy and technology Rob Marcolina said, "Qantas is delighted to be working with Datacom and Hatch.Exchange so that our highly trained team members can continue to use their outstanding customer service skills to help Australians in these difficult times."

#contactcenterworld, @datacom

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.crn.com.au


About Datacom:
Company LogoDatacom is one of the largest Technology Service Company's in Australasia region. We have a 40 year history specialize in delivering a brand customer experience for leading global Technology companies. We offer flexibility and choice, an engaged team of people, an open book approach and a customer focus second-to-none.
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Today's Tip of the Day - Offer Voice As Well As Touch Tone (Part 1)

Read today's tip or listen to it on podcast.

Published: Wednesday, April 8, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.
PH: 612-601-1095

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
PH: 01442 458300
 

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