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News : Datacom to Hire Thousands to Expand Australian Call Centres

#contactcenterworld, @datacom

Sydney, Australia, April 6, 2020 -- Datacom will expand its call centre capacity for federal government contracts in response to the Coronavirus outbreak, looking to hire some 2000 new staff.

The services provider is hiring for work in "purpose-built" call centres across Australia servicing federal government agencies providing frontline services for the outbreak. Datacom is seeking staff in Adelaide, Sydney, Canberra and Brisbane.

Some of the staff to be hired include employees of other companies that have been stood down, including Qantas, who partnered with Datacom for this initiative.

Datacom also partnered with Synnex-owned business services company Concentrix and employment provider Hatch.Exchange.

"With enormous pressure on these services, Datacom is in the unusual position of recruiting up to 2000 people to support telehealth services and other essential government services," Datacom managing director Stacey Tomasoni said.

Qantas group executive for people, strategy and technology Rob Marcolina said, "Qantas is delighted to be working with Datacom and Hatch.Exchange so that our highly trained team members can continue to use their outstanding customer service skills to help Australians in these difficult times."

#contactcenterworld, @datacom

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.crn.com.au


About Datacom:
Company LogoDatacom is one of the largest Technology Service Company's in Australasia region. We have a 40 year history specialize in delivering a brand customer experience for leading global Technology companies. We offer flexibility and choice, an engaged team of people, an open book approach and a customer focus second-to-none.
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Today's Tip of the Day - Have Some Fun

Read today's tip or listen to it on podcast.

Published: Wednesday, April 8, 2020

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2023 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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