News : Datacom Wins Frost & Sullivan Growth Excellence Leadership Award
Sydney, Australia, Dec, 2017 -- Datacom, an Australasian IT service provider, has received the Frost & Sullivan 2017 Australia Contact Center Services Growth Excellence Leadership Award for market-leading growth and business innovation.
Now in their twelfth consecutive year, the Frost & Sullivan Australia Excellence Awards program recognises companies and individuals that have risen above the competition and demonstrated outstanding performance in the Australian market in areas including leadership, technological innovation, customer service and strategic product development.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
In recognition of the award win, Kirsty Hunter, Managing Director, Datacom Connect said, "We are really happy to receive this award and recognition, as we have been investing and growing our capability in service design, AI and intelligent automation and customer experience consulting for a number of years, and are committed to continuing to do so. I would like to thank our awesome clients and partners who enable and drive us to do innovative and imaginative work."
Stacey Tomasoni, Director, Datacom Connect said, "This award reflects the growth in our capability and the strong partnerships we have with our clients."
"We are driven by the desire to build an outstanding customer experience and find new and unique ways to put the customer first. This means bringing customer-centric service design to the fore, and adding value across the entire experience," said Stacey. "We are proud to go beyond the stated customer need and deliver an innovative and enriching customer experience."
#contactcenterworld, @datacom, @Frost_Sullivan
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Loyalty Versus Satisfaction
More Editorial From Datacom
Datacom is one of the largest Technology Service Company's in Australasia region. We have a 40 year history specialize in delivering a brand customer experience for leading global Technology companies. We offer flexibility and choice, an engaged team of people, an open book approach and a customer focus second-to-none.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Tuesday, December 12, 2017
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...