News : Datacom Wins Toyota Australia Contract to Deliver End-to-End IT Services
Sydney, Australia, Dec 5, 2016 -- Datacom, an Australasian locally owned technology service provider, announced that it has won a competitive tender process to supply IT infrastructure and support services to Toyota Australia.
The agreement will see Datacom assist Toyota transition to an outcomes-based fully managed ‘as-a-service’ offering, with a strong focus on optimising productivity, innovation and delivering an exceptional customer experience. The contract will run for three years with the opportunity to extend.
"We’re delighted to have been awarded this work after going through such a competitive process. This result is a testament to our team’s pursuit of innovative, and flexible solutions and building long term, reliable, trust-based relationships," said Jonathan Ladd, Datacom Group CEO.
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Datacom will provide IT Service Management, 24/7 service desk operations, end-user computing, servers, networking, as well as voice and unified communications, and network security. The first stage will go live in early 2017, with operations to be based out of Datacom’s Melbourne offices, and extending across the region.
As the automotive industry changes over the next 18 months, Toyota’s move to an ‘as-a-Service’ model ensures that it can scale its requirements to suit the market, both now and into the future, reduce its IT costs and increase efficiencies, while boosting the company’s performance and allowing it to focus on its core business.
Toyota Australia’s CIO, Ellis Brover, said that the company was looking for a partner that shared Toyota’s customer centric vision.
"Our focus, not only from an IT perspective, but as a business overall, is to deliver great customer service for our staff and dealers, to enable them to provide the best experience for Toyota’s guests - our customers who visit our dealerships or search for Toyota online.
"Datacom was selected as our partner, because their customer service approach aligns with the Toyota vision," Brover said. "This contract forms part of a long-term program, that’ll see our IT services and applications become a key enabler as Toyota transforms to a sales and distribution business."
#contactcenterworld, @datacom, @toyota
Posted by Veronica Silva Cusi, news correspondent
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Datacom is one of the largest Technology Service Company's in Australasia region. We have a 40 year history specialize in delivering a brand customer experience for leading global Technology companies. We offer flexibility and choice, an engaged team of people, an open book approach and a customer focus second-to-none.
Founding in 1937, Toyota Motor Corporation has made far-reaching contributions to society and the economy through automobile manufacturing. Toyota has grown to become the world’s third largest automaker, annually selling more than 6.11 million passenger cars, trucks, and buses worldwide under the Toyota, Lexus, Daihatsu, and Hino brands. Having stepped up the globalization of its operations, Toyota manufactures vehicles in 26 countries and regions, markets them in more than 140 nations, and employs approximately 260,000 people worldwide.
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