News : DATAMARK and Young America (YA) Celebrate Completion of Contact Center Expansion
El Paso, TX, USA, March 23, 2015 - DATAMARK, Inc., a provider of business process solutions, including bilingual contact center services, recently celebrated the completion of the final phase of a 220-seat contact center supporting Young America (YA), one of the largest engagement and promotional marketing companies in the United States.
The contact center is located across the border from El Paso, Texas in Juárez, Mexico. DATAMARK agents handle inbound phone calls in English and Spanish for customers participating in promotional marketing programs administered by Minnesota-based YA. The DATAMARK team augments YA’s Contact Center in Chatham-Kent, Ontario, Canada. The partnership provides expert service and increased scalability for YA’s client base.
DATAMARK welcomed special guests from YA to the facility to mark the final expansion phase of the contact center, which began operations in November 2013.
"We are very pleased to see our new contact center now operating at capacity after a year of steady expansion with YA," said DATAMARK President Bill Randag. "YA is a valued customer that we serve at multiple points along the value chain: from the inbound submission processing, to data capture, to bilingual customer support. We are honored to be YA’s business-services partner and look forward to continuing along this path of success with them."
The contact center is the most recent project to emerge from DATAMARK’s business-services partnership with YA, which began in 2006 when DATAMARK began processing rebate forms for YA.
"Our relationship with DATAMARK has proven to be a true partnership between our companies. They deliver on the needs of our clients’ programs and have helped support our goal to provide superior brand experiences via submission processing and contact center support," Chris Behrens, YA President and CEO.
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Celebrating its 25th year in business in 2015, DATAMARK, Inc. is a business process outsourcing company specializing in high-volume digital mailroom management, document processing/document management, bilingual (English/Spanish) contact centers and process improvement consulting for Fortune 500 companies and other large enterprises. Headquartered in El Paso, Texas, DATAMARK employs nearly 2,200 people in its U.S., Mexico and India facilities.
Published: Monday, March 23, 2015