#contactcenterworld, @datamark_inc
Jacksonville, FL, USA, Feb. 8, 2022 -- DATAMARK, Inc., a global Contact Centre and Business Process Outsourcing provider, recently conducted a survey in collaboration with Sourcing Industry Group (SIG) regarding the evolving landscape of outsourcing and shared services.
The survey looks at the evolving trends and market perspectives for outsourcing and shared services post-pandemic and how sourcing for both will evolve going forward. The survey results were presented by Thom Mead, DATAMARK’s Marketing Director, at the SIG Global Executive Summit that took place in October 2021.
"Few things have disrupted markets and impacted the sourcing of global services more than the COVID-19 pandemic," said Thom Mead, Director of Marketing at DATAMARK. "The survey provides insight into new factors and locations which Sourcing and Procurement professionals are now considering for these services."
The survey encompasses an audience of 86% respondents coming from the buy-side and 14% respondents on the supplier side. 45% of respondents represent companies greater than $2.5 billion in annual revenue, 38% of respondents represent companies with less than $2.5 billion, while the remainder have chosen not to identify a company size. The industries represented in the survey span the full spectrum, with the most responses provided by three main industries: Banking, Financial Services and Insurance (BFSI), Manufacturing, and Professional Services.
"This study reveals many keen insights specific to nearshore outsourced services, captive shared services centres, and emerging locations for consideration," said Geoff Talbot, Chief Growth Officer at Sourcing Industry Group (SIG).
Both DATAMARK and SIG extended the collaboration by creating a white paper to showcase the survey results and dive deeper to provide additional insights regarding the outsourcing and shared services industry going forward.
#contactcenterworld, @datamark_inc
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com
About DATAMARK:
DATAMARK, Inc. is a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employing more than 3,000 at their facilities in the United States, Mexico and India.
They deliver customer service in omni-channel contact centers, ranging from SMS text to video chat and everything in between. Their long term client partnerships include customer care for international companies across a wide array of industries, including BFSI, interpretation & translation services, transportation, healthcare, and consumer electronics.
Published: Wednesday, February 9, 2022
| 5.) |  Daisee Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better. Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-... (read more) |
| 10.) |  Voxjar Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform. - Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation. - AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale. - Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch. - Long term recording storage for historical analysis All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con... (read more) |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall