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News : DATAMARK Announces Ribbon-Cutting at New Harrisburg Site

#contactcenterworld, @datamark_inc

El Paso, TX, USA, Oct 9, 2019 -- DATAMARK, a global Business Process Outsourcing company, is celebrating the opening of its new facility in Harrisburg, Pennsylvania. The company’s senior management team, as well as Harrisburg site staff, were present at the ribbon-cutting ceremony on October 9th, 2019.

The new facility will provide enterprise-level mailroom services as well as document scanning, classification, and data capture services. The Harrisburg opening extends the company’s domestic facility footprint, becoming DATAMARK’s first site in Pennsylvania. Facilities in El Paso and San Antonio, as well as a number of facilities throughout Mexico and India, are already in full swing, serving growing demand for the company’s offerings.

"We’re excited to be opening another domestic facility," DATAMARK President Bill Randag explains. "We strive to build strong relationships with the communities we serve, as well as with all our clients, and the Harrisburg site enables us to do just this while expanding to meet increasing demands."

The facility in Harrisburg has the initial capacity to employ an additional 86 people, with potential to expand significantly in the future.

#contactcenterworld, @datamark_inc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About DATAMARK:
Company LogoDATAMARK, Inc. is a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employing more than 3,000 at their facilities in the United States, Mexico and India. They deliver customer service in omni-channel contact centers, ranging from SMS text to video chat and everything in between. Their long term client partnerships include customer care for international companies across a wide array of industries, including BFSI, interpretation & translation services, transportation, healthcare, and consumer electronics.
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Thursday, October 10, 2019

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2022 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
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2.) 
enthu.ai

We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.

We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.
 

About us - in 60 seconds!

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