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News : DATAMARK Appoints New Vice President of Global Operations

#contactcenterworld, @datamark_inc

El Paso, TX, USA, Jan. 25, 2022 -- DATAMARK, Inc., a global Contact Center and Business Process Outsourcing provider, recently welcomed its new Vice President of Global Operations, Shawn Ollis. He brings over 20 years of experience leading high-performing teams through periods of rapid growth and sustained performance, spanning multiple Fortune 500 organizations across numerous business functions, including financial services, BPO, human capital management, and telecommunications.

Prior to joining DATAMARK, Ollis functioned as Vice President of Operations for Prudential Financial, where he was responsible for leading the overall strategy and continued growth of the El Paso, Texas, offices, performance management, business continuity, talent acquisition, employee engagement, operational efficiency, and client satisfaction. Before leading operations at Prudential, he served as the Director of Service Delivery for Comprehensive Services at ADP.

"I'm very thankful for the opportunity to join the team as the new VP of Global Operations," said Shawn Ollis, Vice President of Global Operations at DATAMARK. "It's exciting to not only lead the team to continued success and excellence but to form part of an organization that is focused on providing career growth for its global employees as well as giving back to the communities in which it serves."

As DATAMARK's new Vice President of Global Operations, Ollis will provide strategic-level leadership to the operations team to ensure client satisfaction, operational efficiency, and business growth across the globe.

"We are excited to welcome Shawn to DATAMARK," said John Holmes, Senior Vice President at DATAMARK. "His extensive operations background and leadership skills are an outstanding addition to the company to amplify client satisfaction and accelerate DATAMARK's rapid growth in the market. We're thrilled to have him on board."

#contactcenterworld, @datamark_inc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About DATAMARK:
Company LogoDATAMARK, Inc. is a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employing more than 3,000 at their facilities in the United States, Mexico and India. They deliver customer service in omni-channel contact centers, ranging from SMS text to video chat and everything in between. Their long term client partnerships include customer care for international companies across a wide array of industries, including BFSI, interpretation & translation services, transportation, healthcare, and consumer electronics.
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Today's Tip of the Day - Games Trainers Play

Read today's tip or listen to it on podcast.

Published: Thursday, January 27, 2022

Printer Friendly Version Printer friendly version

2023 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Chat
Chat, Synthetix’s multichannel live chat solution offers customer support in real-time, driving huge efficiencies.

When customers have complex queries that require human intervention, live chat proves far more efficient than traditional channels. Not only is it quicker and more convenient than waiting on hold to be dealt with, but with AI-powered features, it produces massive ROI.

With concurrent chat slots, a live key-press feed and AI-predictive suggestions that recommend articles in real-time, Synthetix Chat reduces average handling times by up to 50% compared to standard live chat.
 

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