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Boston, MA, USA, Aug 26, 2019 -- DataRobot, a provider in enterprise AI, and CallMiner, a provider of AI-fueled speech and customer engagement analytics solutions, announced a partnership designed to accelerate AI capabilities within the contact and customer experience center. Through this strategic alliance, CallMiner will leverage DataRobot’s automated machine learning technology and expertise for even more rapid behavioral insight revealing the intent, sentiment and action drivers that matter most for customer experience (CX) and contact center optimization. DataRobot will tap into CallMiner’s conversation analytics capabilities that drive better outcomes, such as improving agent effectiveness, increasing customer satisfaction, or even recommending the next best sales action to an agent in real time.
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"DataRobot has allowed us to accelerate the pace at which conversational intelligence can affect a business’ success," said Jeff Gallino, CTO and Founder at CallMiner. "While we’ve been deploying AI techniques in speech analytics for years, by automating and standardizing through DataRobot, we are drastically reducing the amount of time it takes to build models and deliver insights from conversations."
"DataRobot’s mission is to help companies use data to extract value and solve challenges in ways that previously weren’t possible, and voice is prime for disruption," said Seann Gardiner, EVP of Business Development, DataRobot. "We’re pleased to collaborate with CallMiner as our first voice partner and look forward to working together to help customers realize remarkable value and ROI from AI initiatives."
Posted by Veronica Silva Cusi, news correspondent
CallMiner is a provider of enterprise speech analytics. CallMiner believes that resolution is the fundamental driver of positive customer experiences. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, including six Speech Technology awards in the past four years, CallMiner has consistently ranked number one in customer satisfaction, including surveys conducted by DMG Consulting and Ovum.
Published: Wednesday, August 28, 2019
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