News : DATEL Announces New Contact Center Software Release
Wexford, PA, United States, Feb 17, 2014 -- DATEL Software Solutions announces its most recent release of the Unified Contact Center SWEET! (UCCS) for Avaya IP Office. Release 8.1.0 will provide users with an entirely web-based contact center reporting and monitoring tool for both agents and groups. As with all of DATEL’s solutions, this new release is backed with DATEL’s support.
UCCS contact center management solutions enable businesses of any size to gain valuable insights into their telecommunications activity with both real-time and historical solutions. UCCS allows businesses to get reporting on and monitor real-time activity of all agents and hunt groups. Using this information, organizations can make better informed business decisions to improve customer service, increase sales and enhance their productivity.
Dan Lemke, Principal of DATEL Software Solutions said,"We are so excited about Release 8 because it brings more than a new look and feel to DATEL’s contact center solutions. Release 8 provides users with a streamlined solution for their contact center monitoring and reporting with more customization options than ever before. We understand the challenges that a lot of companies face with managing their communications, and we wanted to provide them with tools that actually fit their needs. This was the foundation when we started designing Release 8, always keeping in mind three key concepts: simplicity, flexibility and scalability."
Posted by Veronica Silva Cusi, news correspondent
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About DATEL Software Solutions:
DATEL Software Solutions, LLC creates innovative, real-time and historical contact center and call accounting applications for business small and large. DATEL’s flexible solutions span the breadth of businesses that may just need to keep an eye on cost control to businesses aspiring to differentiate themselves with excellent customer service. DATEL’s premier solution, the Unified Contact Center SWEET! (UCCS), provides a variety of call reporting and monitoring at tiered levels, allowing businesses to choose the solution that fits their exact needs.
Published: Thursday, February 20, 2014