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News : David Portnowitz Named a Channel Partners ‘Top Gun 51’ Channel Leader

#contactcenterworld, @star2star

Sarasota, FL , USA, July 15, 2020 -- David Portnowitz, Chief Marketing Officer of Star2Star, has been recognized as a "Top Gun 51" by the editors of Channel Partners and Channel Futures. The editors teamed with industry analysts and executives from master agencies and distributors to identify premier leaders in the indirect IT and telecom channel. 2020 Top Gun 51 Award.

David leads Star2Star’s creative, digital, and Partner marketing efforts as well as the Training team at Star2Star. He has spearheaded the company’s efforts to enhance Star2Star’s marketing efforts since joining the company in 2013. 

To compile the Top Gun 51 list, determined each year in tandem with the annual MSP 501, Channel Partners and Channel Futures editors invited those who know channel executives best — distributors, master agents and industry analysts — to nominate leaders who exemplify channel advocacy and leadership. All nominations are strictly confidential.

A channel leader was defined as possessing integrity, knowledge and confidence, the ability to inspire others, commitment and passion. He or she must be adept at recognizing the increasing diversity of partner types, revenue models, and partner and customer journeys.

"It’s an honor to be recognized with this award," said David Portnowitz, regarding his win. "I am incredibly proud to lead the Star2Star Marketing and Training departments, and all that we have accomplished on behalf of our partners, customers, and the channel as a whole. It’s a very exciting time to be leading channel marketing and training efforts for Star2Star, which is seeing incredible growth and making great strides with our technology offerings. Thank you to my company, my team, and the person who nominated me!"

David and the rest of this year’s #TopGun51 will be recognized in a special program during Channel Partners Virtual: Digital Events for the Modern Channel. Because of the ongoing COVID-19 situation, the Channel Partners Conference & Expo and Channel Partners Evolution have been combined into a three-day online event to be held Sept. 8-10.

"Today’s channel leaders must be futurists, accountants, technologists, marketers and crisis managers," said Kris Blackmon, senior content director for Channel Partners and Channel Futures. "It’s important to recognize these outstanding executives on the basis of insights from within the community itself. We want to thank everyone who helped us assemble this year’s list."

#contactcenterworld, @star2star

Posted by Veronica Silva Cusi, news correspondent
Source: Star2Star


About Star2Star Communications:
Company LogoFounded in 2006 in Sarasota, Florida, Star2Star Communications delivers the World’s Most Complete and Scalable Cloud Communications Solution. Star2Star unifies customers’ voice, video, fax, instant messaging and presence management into a single, easy-to-use system. Star2Star’s award-winning, patent-pending Constellation™ Network overcomes the reliability and quality limitations of other communications technologies.
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Today's Tip of the Day - Answering Customers’ Questions

Read today's tip or listen to it on podcast.

Published: Friday, July 17, 2020

Printer Friendly Version Printer friendly version

2023 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

5.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

6.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

7.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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