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News : David's Bridal Debuts Zoey Messaging Concierge

#contactcenterworld, @liveperson

Conshohocken, PA, USA, Jan. 21, 2020 -- David's Bridal, a bridal and special occasion authority, announced the debut of their messaging-powered experience for customers, led by concierge bot Zoey. The new solution, enabled by global conversational commerce solutions provider LivePerson, gives customers a white-glove experience through Apple Business Chat – a new way for businesses to connect to customers using the Messages app on Apple products. 

Messaging on mobile devices has become the preferred channel for David's Bridal customers, now representing over 50% of their total contact center traffic. The Zoey-led messaging experience is powered by LivePerson's conversational platform, LiveEngage, which connects brands to messaging channels and voice assistants. Within LiveEngage, LivePerson's artificial intelligence orchestrates human agents and bots to provide outstanding consumer experiences at scale.

....NOTE - content continues below this message


INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

"Following the success of introducing the messaging option to our customers, we knew we'd hit on something special," said Holly Carroll, Vice President, Customer Service & Contact Center Operations at David's Bridal. "In fact, our customers loved the Apple Business chat option so much that, as we saw their feedback roll in, we decided to replace our email address with the option to message and accelerate our rollout of the feature. Introducing Zoey as a personalized concierge experience was the logical next step to help our customers at every stage of their event journey so they can focus on enjoying every moment of their once-in-a-lifetime experiences."

Zoey will continue to evolve over time with features that will help customers find their dream dresses, great accessories, and the perfect gifts for their occasions. Zoey will also have the ability to connect customers effortlessly with partners that represent the entire event planning ecosystem – a true one-stop shopping experience.

"We are delighted by the overwhelmingly positive response to Zoey and the way David's Bridal is changing how brides plan their weddings, proving once again that if given the option to message, consumers will embrace it wholeheartedly," said Manlio Carrelli, Executive Vice President, Enterprise Business Group at LivePerson. "We're proud to bring this innovative brand online with Apple Business Chat and provide the technology behind Zoey."

#contactcenterworld, @liveperson

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About LivePerson:
Company LogoLivePerson makes life easier by transforming how people communicate with brands. Our customers use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their consumers.
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Today's Tip of the Day - Check Your Automated Attendant Regularly

Read today's tip or listen to it on podcast.

Published: Wednesday, January 22, 2020

Printer Friendly Version Printer friendly version

2022 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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