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News : Daymak, Chooses Resolution1 for Their Customer Care Solution

#contactcenterworld, @flooidCX

Toronto, ON Canada, July, 2019 -- flooidCX, Corp. (FLCX) announces that Daymak Inc. has chosen flooidCX’s Resolution1 customer care and feedback solution to manage all aspects of the Daymak customer experience.

Daymak Inc., distributor of electric bicycles base in Toronto, was founded by Aldo Baiocchi in 2002. 


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"At Daymak, the customer experience is an extremely important part of our success. Finding a solution to manage our inbound customer inquiries and customer care issues has been a daunting task for our customer experience team. We have tried many CRM solutions and found most to be either too complicated or simply not a good fit for our needs. We found flooidCX’s Resolution1 solution to be extremely intuitive and flexible with the customizations we require. We will now be able to manage all incoming customer inquiries, automatically creating tickets and routing to the right department and team member," said Aldo Baiocchi, CEO of Daymak Inc. Mike Chow, Vice President in charge of Customer Experience, added: "I am really impressed with the end to end capabilities of Resolution1 and the ability for our entire team to collaborate seamlessly."

"Resolution1 will become the foundation of Daymak’s customer care communications. Customers will no longer have to call and can simply go online to connect to Daymak’s team. We’re looking forward to working with Daymak’s customer experience team in implementing Resolution1 across all of Daymak’s customer care channels," added Richard Hue, CEO and Founder of flooidCX Corp.

distributor of electric bicycles

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About flooidCX:
Company LogoflooidCX is the customer care solutions company. We are the global experts who help bridge the customer care and feedback gap between companies and consumers by unifying communications and collaborations. We utilize our proprietary intuitive suite of solutions that assist businesses to listen, learn and reach out to consumers at the right time. We improve customer retention and increase new sales via upsells and cross-selling.
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Today's Tip of the Day - Motivating Agents With No Money!

Read today's tip or listen to it on podcast.

Published: Friday, July 19, 2019

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2021 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Engage with your customers in Real-Time.

Connect personally with your customers, generating new revenues and boosting CSAT scores. Synthetix Chat is the fastest way to engage your users, with a Live Key-Press Feed, ID and Verification, simultaneous chats and AI-Powered predictive suggestions, Synthetix Chat reduces averages handling times by up to 50%.
 

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