Toronto, ON Canada, July, 2019 -- flooidCX, Corp. (FLCX) announces that Daymak Inc. has chosen flooidCX’s Resolution1 customer care and feedback solution to manage all aspects of the Daymak customer experience.
Daymak Inc., distributor of electric bicycles base in Toronto, was founded by Aldo Baiocchi in 2002.
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"At Daymak, the customer experience is an extremely important part of our success. Finding a solution to manage our inbound customer inquiries and customer care issues has been a daunting task for our customer experience team. We have tried many CRM solutions and found most to be either too complicated or simply not a good fit for our needs. We found flooidCX’s Resolution1 solution to be extremely intuitive and flexible with the customizations we require. We will now be able to manage all incoming customer inquiries, automatically creating tickets and routing to the right department and team member," said Aldo Baiocchi, CEO of Daymak Inc. Mike Chow, Vice President in charge of Customer Experience, added: "I am really impressed with the end to end capabilities of Resolution1 and the ability for our entire team to collaborate seamlessly."
"Resolution1 will become the foundation of Daymak’s customer care communications. Customers will no longer have to call and can simply go online to connect to Daymak’s team. We’re looking forward to working with Daymak’s customer experience team in implementing Resolution1 across all of Daymak’s customer care channels," added Richard Hue, CEO and Founder of flooidCX Corp.
distributor of electric bicycles
Posted by Veronica Silva Cusi, news correspondent
flooidCX is the customer care solutions company. We are the global experts who help bridge the customer care and feedback gap between companies and consumers by unifying communications and collaborations. We utilize our proprietary intuitive suite of solutions that assist businesses to listen, learn and reach out to consumers at the right time. We improve customer retention and increase new sales via upsells and cross-selling.
Published: Friday, July 19, 2019
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