News : Dayton Public Schools Call Center Helps Eager Parents
Dayton, OH, USA, Aug 10, 2015 -- One call center isn’t offering you the latest product for sale, but advice.
Dayton Public Schools (DPS) is answering your call about questions for the school year.
The school district says its customer service center is jam-packed with calls. And with kids back in school on Thursday, they expect the calls to keep coming.
Questions fall into many categories, but the big one is about transportation, particularly bus stop arrangements.
At least four agents are on hand to answer those concerns and also walks parents through registration and enrollment for the district.
DPS says the perk for parents is being able to actually speak with someone. And officials say parents should not hesitate to pick up the phone and call.
"When you first get a call, the parents are a little frantic, ‘I don’t know where my student’s bus is’, and when you’re able to give them that information, they are able to calm down and have a little bit of ease when they’re putting their student on the bus," Team Leader Marsha Webster described. "Some of them are putting their kids on the bus for the first time and so you know you have that parent that’s a little scared, but then they call us they get that one-on-one action with the agent and we’re able to kind of ease their fears."
The call center is open from 6:00 a.m. to 6:00 p.m. You can reach an agent at 937-542-5555.
Posted by Veronica Silva Cusi, news correspondent
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About Dayton Public School Call Center:
Dayton Public Schools is the school district serving Dayton, Ohio with an enrollment of over 14,000 students. It operates the FM jazz radio station WDPS.
Published: Tuesday, August 11, 2015