News : DBF UK Reports Growth In 2014
As it approaches its 15th birthday the outsourced contact centre provider DBF is continuing its record of annual growth with an increase in revenues in the 2014 financial year. In celebration of its 15th year in business, it has today launched a new website and brand identity.
2014's exceptional growth performance has come from a combination of new business wins and the extension of existing client contracts.
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During 2014 DBF invested to support future growth by replacing its core telephony and technology infrastructures and moving them to the cloud. "This dramatically enhances our ability to scale and to deploy new projects rapidly, both in our current sites and any new ones we may establish," says Peter Gale. DBF has aLso taken steps to improve the quality of its service and the transparency of its reporting. The company now uses post call surveys to allow callers to rate its performance and makes the results available to clients in real time via an online portal. Finally, DBF ended the year by achieving ISO 9001:2008 certification across its network and by becoming the first UK provider to be found compliant against the international quality standard, IN15838, which has been adopted by over 30 EU and EFTA countries.
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About CCA International:
CCA International is an international core contact solution provider in the outsourcing market. CCA International’s service offering spans the customer contact via a multi-channel platform. Launched in the UK in 1992 and acquired by CCA International in 2000, it operates 17 contact centres across 7 countries and is listed on the Euronext, Paris where it has its headquarters. It employs 4,500 staff globally with 600 in the UK.
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Published: Thursday, April 16, 2015
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