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News : Pune Municipal Corporation Launches New Initiative
Pune, India, Aug 12, 2015 -- Two years after the Pimpri Chinchwad Municipal Corporation (PCMC) started its Sarathi helpline (System of Assisting Residents And Tourists through Helpline Information), the Pune Municipal Corporation has decided to launch a similar initiative.
A memorandum of understanding (MoU) will be signed between the two civic bodies soon. As part of the arrangement, the PMC will use the infrastructure facilities at the Sarathi helpline to set up a call centre on a pilot basis. The PMC will provide computer system and other equipment for the call centre which will be operational for six months.
Neelkanth Poman, PCMC's JNNURM coordinator, said, "The civic body has implemented 40 modules under its e-governance project to provide quick and efficient services to its residents. Sarathi helpline has been appreciated by the Union government as well as the residents here for speedy redressal of grievances. Now, the PMC wants to replicate the helpline."
Poman said: "An MoU will be signed between the two civic bodies soon following which we will train the PMC staff in handling the helpline. We will also make suitable changes in the present software as per the needs of the PMC." The helpline will comprise of complaint management system, information system and a call centre. "It will also have Frequently Asked Questions," said a civic official.
Posted by Veronica Silva Cusi, news correspondent
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About Pune Municipal Corporation:
The Pune Municipal Corporation (PMC) was established on 15 February 1950. The PMC controls the whole administration of Pune. The executive power of the corporation is vested in the Municipal Commissioner, an Indian Administrative Service (IAS) officer appointed by the Maharashtra state government. The corporation consists of directly elected corporators headed by a Mayor. The mayor has few executive powers.
About Pimpri-Chinchwad Municipal Corporation:
Pimpri-Chinchwad Municipal Corporation or PCMC is a Municipal Corporation in the city of Pimpri-Chinchwad which is an Urban Agglomeration (UA) of Pune. Pimpri Chinchwad Municipal Corporation is situated on the old Mumbai–Pune Highway in the heart of Pimpri-Chinchwad which is one and a half hours from Navi Mumbai.
Published: Thursday, August 13, 2015